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The Ultimate Outlook Plugin Has Arrived - In response to user requests, SuiteCRM have created the ultimate Outlook plugin which is maintained by SuiteCRM developers. Our plugin supports Outlook 2010 upwards and includes two way synchronisation with CRM, Calender, Calls, Meeting, Tasks and Email Archiving.

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#1046 - Outlook plugin not archiving emails

Closed Bug? created by seo a year ago

Hi,

The plugin is not archiving the emails. Should I find the archived emails in the History section? Do I need to grant user www-data access to certain folders for the plugin to work? Anything else I should look at?

Version 7.9.12
Sugar Version 6.5.25 (Build 344)

Outlook Add-in 3.0.11.0

Best regards,
Mark

  1. suitecrm member avatar

    SuiteCRM Provider Affiliate

    a year ago

    Hi seo,

    Is it possible if we could ask you to send your Outlook DEBUG logs (logs set at DEBUG level) while replicating the issue to our support email address outlook[at]salesagility[dot]com referencing this Ticket #1046. If you could also include what PHP version you are running off of, that would be much appreciated and we'll investigate.

    • SuiteCRM Outlook Plugin Team
  2. suitecrm member avatar

    SuiteCRM Provider Affiliate

    6 months ago

    Issue resolved in latest release 3.0.18

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