Official SuiteCRM Outlook Plugin v4 has arrived - Compatible with the Outlook Web App or Outlook 2016+ connected to Office365 or Exchange Server 2016. A complete rebuild developed and maintained by SuiteCRM developers, the addon retains previous functionality while massively improves performance, reliability and stability!
#4922 - Reinstalling plugin from local test instance to hosted instance? Validation step wonky...
Trying to reinstall plugin within the 30 day trial, but running into resistance in the validation step. Pasted in validation code and clicked the 'validation' button without seeing any change in the screen.
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9 months ago
Hi there,
Have you ran a Quick Repair and Rebuild after installing the Plugin?
Thanks, The Outlook Plugin Team
9 months ago
Thanks for your answer.
Just completed a Quick Repair and Rebuild without incident. Still same behavior, clicking validate after pasting the code didn’t confirm or deny anything in Chrome.
So, decided to remove the module and reinstall using Module Loader.
Using SuiteCRM version 7.13.3 and this morning’s download of SuiteCRM-Outlook-Plugin_4.0.0 the Upload button responds, “The uploaded file is not compatible with this version of SuiteCRM: 7.13.3”?
9 months ago
Update, the version originally installed is 4.0.2 which I found in Downloads. Uploading that rather than the version I downloaded today installed without incident. Ran a Quick Repair and Rebuild without incident. However, pasting the License Key into the SuiteCRM Outlook Plugin in either Chrome or Firefox doesn't respond after clicking Validate.
9 months ago
Hi there,
Could you please let us know if there are any errors in the console on Chrome when clicking on the validate button? (Click F12 to bring up the console)
Thanks, The Outlook Plugin Team
9 months ago
Hello. Thanks for your reply. I got this far last night: double-verified the permissions to be set and did a quick repair / rebuild. This solved the Validation issue! I continued with the installation issues and, where I upload the .xml file to the Outlook client, it shows in the toolbar as greyed out and unclickable. Can you point me at any resources that may resolve this issue?
9 months ago
This would be in the desktop client, Outlook 365 (version 1.2023.504.300).
9 months ago
Hi there,
Glad to hear that the validation issue is resolved.
Regarding your other issue can you confirm you followed our install guide to install the plugin via the .xml file into the desktop application of Outlook?
https://store.suitecrm.com/docs/SuiteCRM-official-outlook-plugin/outlook-installation - Please scroll down until you get to the section called "Outlook Desktop application".
Thanks, The Outlook Plugin Team
9 months ago
Sure did. Uploaded screenshot when clicking Get Add-ins | My Add-ins...
9 months ago
Hi there,
We cannot see any screenshots on ur previous message, apologies. Could you please re-send your message with the screenshots?
Thanks, The Outlook Plugin Team