Official SuiteCRM Outlook Plugin v4 has arrived - Compatible with the Outlook Web App or Outlook 2016+ connected to Office365 or Exchange Server 2016. A complete rebuild developed and maintained by SuiteCRM developers, the addon retains previous functionality while massively improves performance, reliability and stability!
#3054 - Outlook Manifest File Not Supported?
Hi,
I've signed up for a trial and I'm trying to setup the plugin that I've downloaded (SuiteCRM-Outlook-Plugin_4.0.0.zip). I've managed to setup my instance of SuiteCRM with the zip file and license key and that appeared to be successful. From SuiteCRM I generated a XML manifest file and I understood that this needs to be added to the specific instance of outlook.
It seems that the version of outlook that I'm testing with (2013) doesn't seem to support add-in using XML manifest files and only accepts COM add-ins. Can you confirm if this is the case or if I'm missing something. In the downloads, there is also the **SuiteCRMAddIn_3.0.22.0.msi **file - should I be using this instead of the XML file - if so will it be compatible with version 4 of the suiteCRM plugin setup?
Thanks, Mike
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4 years ago
HI mikesung
Yes V4 of the plugin only support Outlook 2016+,
V3 of the plugin supported 2013 -2016, this is still available to download but is no longer officially supported
4 years ago
Hi,
Thanks for the reply. I am unable to switch to a later version of Outlook at the moment.
Can you confirm if I use the SuiteCRMAddIn_3.0.22.0.msi file to setup the outlook ad-in - if this will work with the SuiteCRM-Outlook-Plugin_4.0.0.zip setup that I installed in SuiteCRM or will it just fundamentally not work?
Thanks, Mike
4 years ago
They are both completely separate entries and should work in their own right.
You should be able to use V3 with or without the v4 backend
In theory you should be able to use the v3 on your outlook and still use the backend sync in v4 if you have the right setup for it.
4 years ago
Hi,
I've set up SuiteCRMAddIn_3.0.22.0.msi on my test system and the COM was added as I can see it in the COM Add-Ins.
However when I notice that the load Behavior is "Not loaded. A runtime error occurred during the loading of the COM Add-In".
Any ideas on what may be causing the error?
Thanks, Mike
4 years ago
Hi Mike
This is not an issue I have experience with to directly advice, if you could perhaps send a message containing your logs ideally generated with with the level set to debug to outlook@salesagility.com quoting your case number where we could help to troubleshoot it further
Thanks