by SuiteCRM

The Ultimate Outlook Plugin Has Arrived - In response to user requests, SuiteCRM have created the ultimate Outlook plugin which is maintained by SuiteCRM developers. Our plugin supports Outlook 2010 upwards and includes two way synchronisation with CRM, Calender, Calls, Meeting, Tasks and Email Archiving.

Free 30 day trial
Try it Now

#1280 - JSON parse error

Closed Bug? created by biuro1 a year ago

While trying to logon to SuiteCRM from Outllok (first configuration) I'm receiving error as follows:
Failed to parse JSON (Unexpected character encountered while parsing value.... (find screenshoot attached).
SuiteCRM is self-hosted, Outlook 2016

Need fast solution as it is my trial period

Bartosz Kowalski

  1. jermeelsuitecrmcom member avatar


    a year ago

    Hello, I am experiencing the same issue. My suitecrm instance is running 7.9.4. I have verified I can log in through the web interface. I installed the current version of the Outlook plugin on my windows machine running Windows 10 pro and MS Office Standard 2010.

    I have attached 3 screenshots. The first screenshot shows my config of the plugin. I get different error boxes depending on whether I specify to use http or https in the URL to my instance.

    box config.PNG

    http test login.PNG

    https test login.PNG

  2. jermeelsuitecrmcom member avatar


    a year ago

    As a result I can't use the Outlook plugin at all, so this is a complete blocker.

  3. jermeelsuitecrmcom member avatar


    a year ago

    Update: I upgraded my instance of SuiteCRM to 7.10.7 and now I can connect via the plugin when I specify a valid URL using https. Still getting a parse error if I try to specify the same url but with the http protocol. At least I can log in now.

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...