Official SuiteCRM Outlook Plugin

More of a workaround then a true fix, but I had to turn off require https on my web server to get the plugin working when I had this error. SuiteCRM Outlook Add-In 3.0.5.0 ISS on Windows Server 2012R2 Outlook 2013

Hi hbar, many thanks for the workaround.

In my case, for security reasons I need to force https serverwide. Is there perhaps a solution in this case?

Hi hbar, thanks!

I am not using a self signed certificate, but one issued by Comodo. The website and its certificate is graded A+ in the SSL Qualys Lab test and the certificate matches the server name. SuiteCRM is on a folder covered by the SSL certificate, the bar is green. Please, is there any log we could check? The server is running on Centos 6.9 with PHP 7.

Any help is appreciated.

Rgs

IM

Hi itmonitor,

The issue is with PHP 7.1 on the SuiteCRM side rather than the SuiteCRM Outlook. Recommend turning off the Fatals until the SuiteCRM is updated to resolve this.

• SuiteCRM Outlook Plugin Team

Hi again, and many thanks! :-)

In my php.ini E_ERROR is not enabled, here you have the setup:

"error_reporting = E_ALL & ~E_NOTICE"

Should I disable E_ALL and leave E_NOTICE?

Rgs

IM

Thank you. Meanwhile, I removed the full line "error_reporting = E_ALL & ~E_NOTICE" by commenting it. Restarted Apache. But the issue "Could not construct 'login' request" persists. I really need help to solve this in order to start using the plugin.

Rgs

IM

is there any way I can PM to you the suitecrmoutlook.log file?

Two problems here:

1. No licence key (or licence key not entered);
2. Wrong URL entered.

Some URL was entered or the add-in would not have tried to call login (I think, will test this); what it was I can't tell at this logging level. The URL seems to have resolved to something, since an attempt was made to make a connection - we don't seem to have a DNS issue or a no-such-machine issue (I think - again hard to tell at this logging level). But the server at that URL did not respond, so it was not the correct URL of a SuiteCRM instance.

Beyond that I can't diagnose, but it looks like a simple misconfiguration issue.

2017-06-21 15:20:09,300 | Background | ERROR | Licence server responded "Key is required."
2017-06-21 15:20:48,581 | Background | ERROR | Failed calling 'login'
System.Exception: Could not construct 'login' request ---> System.Net.WebException: The underlying connection was closed: An unexpected error occurred on a send. ---> System.IO.IOException: Authentication failed because the remote party has closed the transport stream.

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In testing, I'm able to recreate exactly this sequence of log messages if I use the wrong protocol part of the URL (i.e., 'https:' instead of 'http:').

Please check your URL.

Simon,

many thanks for your time to help me solve this issue. However, I reinstalled the plugin (having removed it yesterday, it was slowing down my Outlook) and tested the configuration, it will not work. Please, see screenshot attached. When I go to the web interface typing exactly the same https address, it will let me login without issue. I wonder if you could make a test, I am ready to let you login into my CRM and/or test the plugin in your Outlook 2013. How can I private message you the credentials, serial and the SuiteCRM login page address?

Itmonitor, Try switching your PHP version to 7.0 or 5.6 on your webserver. I was unable to get the fatal errors to stop when I had PHP 7.1 active (shared host so I don't have full control of the PHP options) but switching to an older version of PHP solved the problem.

@hbar, many thanks. I have PHP 7.0 and 5.6 enabled in my server.

Is there anybody from SuiteCRM willing to make a test and help me solve this issue?

Hi itmonitor, I'm on this this morning. Are you sure your web server is responding on https? I can reproduce your issue by using the wrong protocol (i.e. using 'https' where it should be 'http').

What URL do you use when you go to the CRM system in a browser?

My reference for this issue is #189 (you don't need to worry about that, it's just a reminder for me to tie issues together).

Simon, many thanks! :-) The https webserver is working. The SuiteCRM plugin will accept https adresses? I can send you the SuiteCRM webserver address through email or if there is any way to PM you, please let me know.

@Simon good morning! Please, check here https://diigo.com/09wf9o the screenshot of SuiteCRM working in HTTPS. Please, let me know if the SuiteCRM Outlook plugin works with https.

Hello, anybody can tell me if SuiteCRM Outlook plugin works with https?

I will need to hire a developer to help me fix this SuiteCRM plugin issue. Please, you can close this ticket/thread. Thank you.