by SuiteCRM

Official SuiteCRM Outlook Plugin v4 has arrived - A complete plugin rebuild developed and maintained by SuiteCRM developers entirely from scratch, the addon retains previous functionality while massively improves performance, reliability and stability!

Free 30 day trial
Try it Now

#1015 - Emails archiving over and over and over again

Closed Bug? created by 1reason Verified Purchase 2 years ago

I'm looking at my history in any given account and see the same email over and over again. With some dates/times only seconds apart. It appears whatever is supposed to trigger that the email is archived into the CRM isn't working.

I have version 3.0.7.0

  1. suitecrm member avatar

    SuiteCRM Provider Affiliate

    2 years ago

    Hi 1reason,

    Have you tried using the latest version of the plugin v3.0.11? if you still encounter this issue on that version is it possible if we could ask you to send your Outlook DEBUG logs (logs set at DEBUG level) while replicating the issue to our support email address outlook[at]salesagility[dot]com referencing this Ticket #1015. If you could also include what PHP version you are running off of, that would be much appreciated and we'll investigate.

    • SuiteCRM Outlook Plugin Team
  2. suitecrm member avatar

    SuiteCRM Provider Affiliate

    a year ago

    Please upgrade to latest version (3.0.18) and re-open if still any issue.

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...