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Official SuiteCRM Outlook Plugin v4 has arrived - A complete plugin rebuild developed and maintained by SuiteCRM developers entirely from scratch, the addon retains previous functionality while massively improves performance, reliability and stability!

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#3227 - Auto-archiving on v4

In Progress Installation created by jackturner Verified Purchase 2 months ago

Hi

We've followed the instructions for setting up the auto-archiving - and have added our Azure Tenant ID, Client ID and Client Secret. The Outlook Sync scheduled task is showing as running successfully every minute and no errors are being logged. But when viewing the Outlook sync settings for a specific SuiteCRM user, the Synced Folders are always showing as empty.

(Manual archiving is working fine)

Is there any additional configuration needed to get auto-archiving set up? The installation instructions are quite vague and just say "If you wish to use the Auto-Archive functionality then you will need to be using Azure already". Is a specific Azure set up required and/or specific configuration?

Many thanks

  1. suitecrm member avatar

    SuiteCRM Provider Affiliate

    2 months ago

    Hi Jack,

    Im looking into this issue now, will update you if and when I know more.

    Thanks,
    Mac

    • jackturner member avatar

      jackturner Verified Purchase

      one month ago

      Any update on this please?

  2. jackturner member avatar

    jackturner Verified Purchase

    2 months ago

    Many thanks Mac

  3. suitecrm member avatar

    SuiteCRM Provider Affiliate

    one month ago

    Hi Jack,

    I've managed to replicate this issue once however have been unable to reliably replicate and find a workaround, I'll pass this to a develop and keep you up to date if we are able to get any further info!

    Thanks,
    Mac

  4. jackturner member avatar

    jackturner Verified Purchase

    one month ago

    Hi Mac

    Any news with regards this issue?

    Thanks

  5. jackturner member avatar

    jackturner Verified Purchase

    2 weeks ago

    Hi Mac

    Any news on this please - it's been over a month - and it's stopping us from being able to use the addon

    Thanks

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