by SuiteCRM

The Ultimate Outlook Plugin Has Arrived - In response to user requests, SuiteCRM have created the ultimate Outlook plugin which is maintained by SuiteCRM developers. Our plugin supports Outlook 2010 upwards and includes two way synchronisation with CRM, Calender, Calls, Meeting, Tasks and Email Archiving.

Free 30 day trial
Try it Now

#2720 - Mail encoding error

In Progress Bug? created by vpc 2 months ago

Hello.

We are having lot of mail with encoding problems.
May characters are wrongly encoded.
Â, Ê, Î, Ô, Û, Ä, Ë, Ï, Ö, Ü, À, Æ, æ, Ç, É, È, Œ, œ, Ù
ê ë í ì î ï ñ ó ò ô ö õ ú ù û ü
and some more give this � and a result.
How could we solve this?
Thanks!

Screenshot at 15-00-26.png

  1. vpc member avatar

    vpc

    2 months ago

    Many* characters are wrongly encoded.

  2. vpc member avatar

    vpc

    2 months ago

    HI dear.
    Please I have not got any reply to this.
    Kindy helps us understand why this can happen and how to solve it thanks.

    • vpc member avatar

      vpc

      one month ago

      Hi dear.
      We are still waiting.

  3. suitecrm member avatar

    SuiteCRM Provider Affiliate

    2 months ago

    Hi there,

    Is this within the plugin or suitecrm? Could you confirm which version of SuiteCRM you are using?

    • vpc member avatar

      vpc

      one month ago

      We are using suite version 7.9.12.
      It should be with the plugin. Because archiving functionality is done by the plugin

    • vpc member avatar

      vpc

      one month ago

      Hi dear
      we are still waiting

    • suitecrm member avatar

      SuiteCRM Provider Affiliate

      one month ago

      Hi there,

      Apologies about the lack of response,

      My suspicions are that the CRM is still the culprit, could you confirm that when you open outlook and view the email it looks correct however after archiving, the CRM displays the above? On top of that does this only happen with specific emails or all emails that you import?

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...