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#2636 - Failure loging in

In Progress Bug? created by bleeker Verified Purchase 10 months ago

One of the users has a problem logging in in suiteCRm, in the settings. He gets an authification failure when he tried to enter his details in settings. We are sure we use the correct information and License key. could you advice how to solve or what we can do?

  1. suitecrm member avatar

    SuiteCRM Provider Affiliate

    10 months ago

    Hi there, please check the following;
    URL is correct, and you are correctly using HTTPS or HTTP
    Username is valid
    Password is correct
    Access to the CRM is achievable via a browser

    Otherwise could you please provide a copy of your logs to outlook[at]salesagility[dot]com with reference to this ticket number

  2. suitecrm member avatar

    SuiteCRM Provider Affiliate

    7 months ago

    Hi there,

    This ticket has been closed as we have received no response, If you believe this issue is still present in the latest version, please leave a comment explaining the steps to reproduce and we'll reopen this issue.

    SuiteCRM Team / Name

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