by SuiteCRM

Official SuiteCRM Outlook Plugin v4 has arrived - A complete plugin rebuild developed and maintained by SuiteCRM developers entirely from scratch, the addon retains previous functionality while massively improves performance, reliability and stability!

Free 30 day trial
Try it Now

#2532 - Error After First Installing Plugin

In Progress Installation created by Dhindsley Verified Purchase 11 months ago

I am trying to install the Outlook PlugIn however having issues. I am able to enter the license key & URL and the "Test" button shows a successful connection. However, when I try and archive my first email, I get the following error.

"An error was encountered while querying module 'Contacts'. The error ("The remote server returned an error: (500) Internal Server Error.") has been logged"

SuiteCRM 7.10.22
Outlook plugin 3.0.22.0
.Net version 4.7.2
PHP 7.2

Please advise on what do to. Thanks.

  1. suitecrm member avatar

    SuiteCRM Provider Affiliate

    11 months ago

    Hi there, could you confirm what version of the plugin you are using?

    This is a known issue however shouldn't impact the functionality of the plugin, by setting On-Screen Errors to never (found on the add-on's settings panel, under the tab Information) errors will continue to be logged however will now only be visible in the error logs. Let me know if you have any success

  2. Dhindsley member avatar

    Dhindsley Verified Purchase

    11 months ago

    The error message is when I am in the "Archive to SuiteCRM" window, after pressing Search. No names appear in the box to select, so no emails are being recorded to SuiteCRM. From your message it seems like you were assuming it was working - just giving an error. That is not case. No email are being recorded in SuiteCRM.

    I am using version .3.0.22.0

    Please advise on what I should do. Thank you.

    • suitecrm member avatar

      SuiteCRM Provider Affiliate

      11 months ago

      Hi there,

      Apologies for the delay in response, this is a known issue that some of our clients are experiencing. We are looking into a fix and will update you with any progress!

  3. Dhindsley member avatar

    Dhindsley Verified Purchase

    10 months ago

    We did some error debugging on our side and it seems that the Plugin is generating the error "Generic SQL injection protection". Hopefully that helps to bring a resolution soon. Thanks.

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...