Official SuiteCRM Outlook Plugin v4 has arrived - A complete plugin rebuild developed and maintained by SuiteCRM developers entirely from scratch, the addon retains previous functionality while massively improves performance, reliability and stability!
#2436 - Email Issue
On Behalf of VCP
Hello,
Sorry for the missing information, please find more details.
We have an email sent from an address A to a recipient B
The email is archived in SuiteCRM, but when we try to open the email, we see that there is a relationship created with an address C which has no relation whatsoever with addresses A or B
And this behaviour can be observed on most (all ?) the email archived since we installed the plugin.
Regards,
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a year ago
From a database point of view, I can see that ion email_text table, from_address is correct, but it seams that the relationship between the email and the address overlard this informaton on dlssplay
a year ago
Hi there,
I've never run into these issues before and I don't remember them being reported before or found during our testing. Could you please provide your logs set to Debug mode to outlook[at]salesagility[dot]com to assist with debugging your issue.
a year ago
Hi there,
I've had a look through your logs and I can't find anything of interest. Could you send over a screenshot of your configuration (Please ensure you remove or blank out any confidential data)?
Could you also please confirm the following;
SuiteCRM Version:
Current Outlook Version:
First Installed Outlook Version (If you know it could be of assistance):
a year ago
Hi there.
We sent you an email with those information. Kindly check and please give us feedback.
Merry Xmas.
a year ago
Hi there,
I'll take a look at replicating this today again and let you know the status
a year ago
Ok thanks