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Official SuiteCRM Outlook Plugin v4 has arrived - A complete plugin rebuild developed and maintained by SuiteCRM developers entirely from scratch, the addon retains previous functionality while massively improves performance, reliability and stability!

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#2436 - Email Issue

In Progress Bug? created by SuiteCRM Provider Affiliate a year ago

On Behalf of VCP

Hello,

Sorry for the missing information, please find more details.

We have an email sent from an address A to a recipient B

The email is archived in SuiteCRM, but when we try to open the email, we see that there is a relationship created with an address C which has no relation whatsoever with addresses A or B

And this behaviour can be observed on most (all ?) the email archived since we installed the plugin.

Regards,

  1. vpc member avatar

    vpc

    a year ago

    From a database point of view, I can see that ion email_text table, from_address is correct, but it seams that the relationship between the email and the address overlard this informaton on dlssplay

  2. suitecrm member avatar

    SuiteCRM Provider Affiliate

    a year ago

    Hi there,

    I've never run into these issues before and I don't remember them being reported before or found during our testing. Could you please provide your logs set to Debug mode to outlook[at]salesagility[dot]com to assist with debugging your issue.

  3. suitecrm member avatar

    SuiteCRM Provider Affiliate

    a year ago

    Hi there,

    I've had a look through your logs and I can't find anything of interest. Could you send over a screenshot of your configuration (Please ensure you remove or blank out any confidential data)?

    Could you also please confirm the following;
    SuiteCRM Version:
    Current Outlook Version:
    First Installed Outlook Version (If you know it could be of assistance):

  4. vpc member avatar

    vpc

    a year ago

    Hi there.
    We sent you an email with those information. Kindly check and please give us feedback.
    Merry Xmas.

  5. suitecrm member avatar

    SuiteCRM Provider Affiliate

    a year ago

    Hi there,

    I'll take a look at replicating this today again and let you know the status

  6. vpc member avatar

    vpc

    a year ago

    Ok thanks

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