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The Ultimate Outlook Plugin Has Arrived - In response to user requests, SuiteCRM have created the ultimate Outlook plugin which is maintained by SuiteCRM developers. Our plugin supports Outlook 2010 upwards and includes two way synchronisation with CRM, Calender, Calls, Meeting, Tasks and Email Archiving.

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#2436 - Email Issue

In Progress Bug? created by SuiteCRM Provider Affiliate 6 months ago

On Behalf of VCP

Hello,

Sorry for the missing information, please find more details.

We have an email sent from an address A to a recipient B

The email is archived in SuiteCRM, but when we try to open the email, we see that there is a relationship created with an address C which has no relation whatsoever with addresses A or B

And this behaviour can be observed on most (all ?) the email archived since we installed the plugin.

Regards,

  1. vpc member avatar

    vpc

    6 months ago

    From a database point of view, I can see that ion email_text table, from_address is correct, but it seams that the relationship between the email and the address overlard this informaton on dlssplay

  2. suitecrm member avatar

    SuiteCRM Provider Affiliate

    6 months ago

    Hi there,

    I've never run into these issues before and I don't remember them being reported before or found during our testing. Could you please provide your logs set to Debug mode to outlook[at]salesagility[dot]com to assist with debugging your issue.

  3. suitecrm member avatar

    SuiteCRM Provider Affiliate

    6 months ago

    Hi there,

    I've had a look through your logs and I can't find anything of interest. Could you send over a screenshot of your configuration (Please ensure you remove or blank out any confidential data)?

    Could you also please confirm the following;
    SuiteCRM Version:
    Current Outlook Version:
    First Installed Outlook Version (If you know it could be of assistance):

  4. vpc member avatar

    vpc

    6 months ago

    Hi there.
    We sent you an email with those information. Kindly check and please give us feedback.
    Merry Xmas.

  5. suitecrm member avatar

    SuiteCRM Provider Affiliate

    6 months ago

    Hi there,

    I'll take a look at replicating this today again and let you know the status

  6. vpc member avatar

    vpc

    6 months ago

    Ok thanks

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