by SuiteCRM

Official SuiteCRM Outlook Plugin v4 has arrived - A complete plugin rebuild developed and maintained by SuiteCRM developers entirely from scratch, the addon retains previous functionality while massively improves performance, reliability and stability!

Cancel at any time!
Free Trial

#2378 - DialogBox error : ActionRetryableException: Unexpected response from CRM while attempting to sync item ;

In Progress Bug? created by lekan.otiki a year ago

Hello,
I would like to thank you for the good job you are doing with suitecrm and its outlook plugin.

Today, i downloaded and installed the last outlook plugin 3.0.22. Everything went fine . I activated only oneway synchronisation from CRM to outlook was done with no problem. A test meeting was created and 30s after it appears on the outlook.

But few minutes after, i started receiving a dialog box with
" __failed with error ActionRetryableException: Unexpected response from CRM while attempting to sync item ; too many retries, aborting SuiteCRMAddIn.Exceptions.ActionRetryableException: Unexpected response from CRM while attempting to sync item
at SuiteCRMAddIn.Daemon.TransmitUpdateAction................................._"

SuiteCRMPluginError.png

I am using outlook 2016.

Thanks for your help.

Lekan

  1. lekan.otiki member avatar

    lekan.otiki

    a year ago

    Hello,
    Just to add, my case is the same as that of ticket #2339 opened by robert.

    thanks in advance for your effort to resolve the bug rapidly. it's a condition for me to convince my director for a full deployment for 20 outlook users.

    best regards,

  2. suitecrm member avatar

    SuiteCRM Provider Affiliate

    a year ago

    Hi Lekan,

    I'm just taking a look at your issue and yes this appears to be the same as 2339. As mentioned on that ticket, this is a known issue that is currently under investigation. In the meantime, you may be able to disable your onscreen errors by changing the value on the information tab to Show OnScreen Errors to "Never". However, If you encounter any issue (Prevention of sync) you may have to revert this setting. Let me know how you get on!

  3. lekan.otiki member avatar

    lekan.otiki

    a year ago

    Hello,

    Thanks for the work around. It stopped showing popups errors by changing the value on the information tab to "Never".

    I will keep this way while we wait for your correction.

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...