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#2243 - Meetings does not get deleted in Outlook, when deleted in SuiteCRM

In Progress Bug? created by fih_le34 Verified Purchase a year ago

I have set up the Outlook Plugin to sync meetings "From CRM to Outlook".
When I create a new meeting it gets syncronised to Outlook, just fine.
But when I delete the meeting from CRM, it doesn't get synced/deleted in Outlook. It just remains as an active meeting in Outlook.
I use
- Outlook 2013
- SuiteCRM Outlook Add-In v. 3.0.22.0
- SuiteCRM Version 7.11.5

When the time for the meeting is changed from CRM, I get this error from the Outlook Plugin:
image: changedTimeInCRM.png
But, the meeting seems to get updated in Outlook.

Logfile gives the following:

2019-09-19 09:40:12,324 | 7 | ERROR | TransmitUpdateAction2 (Meetings Outlook Id : 00000000CD01DAA193FE0F4692EE3AF59209994F070064E3D637F74AB14B9650BFA9333C51A20000006552160000F16824B54F2D9B4C8307A71F54D9840B0002557A6EC30000 CRM Id : 2a5389e5-23a3-cb54-c4a6-5d832d12a2e3 Subject : 'Testmøde 3' Sensitivity : olNormal Status : olMeetingReceived Reminder set True State : Synced Recipients: Finn Skov Henriksen: fih@le34.dk - (olResponseNone) ) failed with error ActionRetryableException: Unexpected response from CRM while attempting to sync item 2a5389e5-23a3-cb54-c4a6-5d832d12a2e3; too many retries, aborting SuiteCRMAddIn.Exceptions.ActionRetryableException: Unexpected response from CRM while attempting to sync item 2a5389e5-23a3-cb54-c4a6-5d832d12a2e3 ved SuiteCRMAddIn.Daemon.TransmitUpdateAction2.Perform()
ved SuiteCRMAddIn.Daemon.DaemonWorker.PerformIteration()
Data:System.Collections.ListDictionaryInternal

HResult:-2146233088

  1. fih_le34 member avatar

    fih_le34 Verified Purchase

    a year ago

    If I change a meeting in Outlook, I get this error several times:
    image: changeMeetingInOutlook.png

    Log:

    2019-09-19 09:51:33,059 | VSTA_Main | INFO | AppointmentSyncing.SaveItem, saved item:
        Outlook Id : 00000000CD01DAA193FE0F4692EE3AF59209994F070064E3D637F74AB14B9650BFA9333C51A20000006552160000F16824B54F2D9B4C8307A71F54D9840B0002557A6EC10000
        Global Id : 040000008200E00074C5B7101A82E0080000000000EE449D356ED5010000000000000000100000009850615CFC1D434CB9213BC063247083
        CRM Id     :
        Subject     : 'Testaftale'
        Sensitivity : olNormal
        Status     : olNonMeeting
        Reminder set: False
        Organiser : Finn Test Person
        Outlook User: Finn Test Person
        TxState     : Pending
        Recipients :
            Finn Test Person: myname@mydomain.dk - (olResponseNone)

    2019-09-19 09:53:39,648 | 5 | DEBUG | Anonymous thread 5 running as 'Daemon'.
    2019-09-19 09:53:39,661 | 5 | INFO | About to perform TransmitUpdateAction`2 (Calls Outlook Id : 00000000CD01DAA193FE0F4692EE3AF59209994F070064E3D637F74AB14B9650BFA9333C51A20000006552160000F16824B54F2D9B4C8307A71F54D9840B0002557A6EC10000
        CRM Id     :
        Subject     : 'Testaftale'
        Sensitivity : olNormal
        Status     : olNonMeeting
        Reminder set False
        State     : Pending
        Recipients:
            Finn Test Person: myname@mydomain.dk - (olResponseNone)
    ).
    2019-09-19 09:53:39,661 | 5 | INFO | Synchoniser.ShouldAddOrUpdateItemFromOutlookToCrm: Calls not added to CRM because synchronisation is not enabled.
    2019-09-19 09:53:39,699 | 5 | INFO | AppointmentSyncing.AddItemFromOutlookToCrm, Not enabled:
        Outlook Id : 00000000CD01DAA193FE0F4692EE3AF59209994F070064E3D637F74AB14B9650BFA9333C51A20000006552160000F16824B54F2D9B4C8307A71F54D9840B0002557A6EC10000
        Global Id : 040000008200E00074C5B7101A82E0080000000000EE449D356ED5010000000000000000100000009850615CFC1D434CB9213BC063247083
        Subject     : 'Testaftale'
        Sensitivity : olNormal
        Status     : olNonMeeting
        Reminder set: False
        Organiser : Finn Test Person
        Outlook User: Finn Test Person
        TxState     : Pending
        Recipients :
            Finn Test Person: myname@mydomain.dk - (olResponseNone)

    2019-09-19 09:53:39,706 | 5 | ERROR | TransmitUpdateAction2 (Calls Outlook Id : 00000000CD01DAA193FE0F4692EE3AF59209994F070064E3D637F74AB14B9650BFA9333C51A20000006552160000F16824B54F2D9B4C8307A71F54D9840B0002557A6EC10000 CRM Id : Subject : 'Testaftale' Sensitivity : olNormal Status : olNonMeeting Reminder set False State : Pending Recipients: Finn Test Person: myname@mydomain.dk - (olResponseNone) ) failed with error ActionRetryableException: Unexpected response from CRM while attempting to sync item ; too many retries, aborting SuiteCRMAddIn.Exceptions.ActionRetryableException: Unexpected response from CRM while attempting to sync item ved SuiteCRMAddIn.Daemon.TransmitUpdateAction2.Perform()
    ved SuiteCRMAddIn.Daemon.DaemonWorker.PerformIteration()

    Data:System.Collections.ListDictionaryInternal

  2. fih_le34 member avatar

    fih_le34 Verified Purchase

    a year ago

    update: I have just had one meeting that got deleted, but my test meeting from yesterday is still active in Outlook.

  3. suitecrm member avatar

    SuiteCRM Provider Affiliate

    a year ago

    Hi there, could you try deleting a meeting in outlook and see if it changes within the CRM?

    • fih_le34 member avatar

      fih_le34 Verified Purchase

      a year ago

      I have one way sync - but I have tried anyway.
      First I get an error that translated to english it is something about this: "You have moved til meeting, but the organizer cannot see the change. If you want to keep the meeting at the original time, click cancel. If you click OK, the meeting will keep showing at the wrong time in your calendar".

      When I click OK, I get the "too many retries" error, that I uploaded a picture for, yesterday.

      The meeting doesn't get updated in CRM.

  4. suitecrm member avatar

    SuiteCRM Provider Affiliate

    a year ago

    Hi there,

    I've been able to replicate this issue successfully. This issue has been logged and I will update you when I have more information regarding a resolution or workaround

    SuiteCRM Outlook Plugin Team

    • fih_le34 member avatar

      fih_le34 Verified Purchase

      a year ago

      Sounds great. Thank you for the update.

    • fih_le34 member avatar

      fih_le34 Verified Purchase

      a year ago

      Any news on when the problem might be solved?

    • suitecrm member avatar

      SuiteCRM Provider Affiliate

      a year ago

      Hi there,

      We are still working on the solution to resolve this issue and will update you when we have more information/progress.

      SuiteCRM Team

    • fih_le34 member avatar

      fih_le34 Verified Purchase

      8 months ago

      any news on getting this issue solved?

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