by SuiteCRM

The Ultimate Outlook Plugin Has Arrived - In response to user requests, SuiteCRM have created the ultimate Outlook plugin which is maintained by SuiteCRM developers. Our plugin supports Outlook 2010 upwards and includes two way synchronisation with CRM, Calender, Calls, Meeting, Tasks and Email Archiving.

Free 30 day trial
Try it Now

#2073 - Outlook Plugin SetUp - Change in the CRM URL message. Stuck in the Clear existing CRM ids

In Progress Installation created by mike10 2 months ago

Good Day!
        I am installing again after some time the Suite CRM Outlook Plugin.
        I have moved my crm server and changed the domain from the time I have last installed the add in and of course I have uninstalled it for along time.
        After the installation and trying to enter the settings, I connect to the crm, i.e. the test button returns succes but after I paste the key and press save I get a message that the URL has changed and the existing CRM ids must be cleared. I press Yes and progress bar appears but does nothing.
     Any ideas how to overcome this issue?
Regards,
Michael

  1. suitecrm member avatar

    SuiteCRM Provider Affiliate

    2 months ago

    Hi there,

    We are aware of this issue and are investigating it.

    At the moment we usually recommend you leave it to run overnight (when you are not using it) to let it work through your Outlook objects but that could take a while.

    • Thanks
  2. mike10 member avatar

    mike10

    2 months ago

    I have left it for 2 days. Unfortunately no luck at all!
    Can you please keep me updated if you make any progress on the matter to reinstall it?

  3. suitecrm member avatar

    SuiteCRM Provider Affiliate

    2 months ago

    Hi there,

    We will update you on the situation when we have an update to provide, thank you for your patience.

    Thanks,

  4. suitecrm member avatar

    SuiteCRM Provider Affiliate

    one month ago

    Hi there,

    We have sent you an email regarding the error you are currently experiencing.

    SuiteCRM Outlook Plugin Team

  5. mike10 member avatar

    mike10

    one month ago

    Hello Guys.

    Outlook is blocking the .msi file. Can you please zip it or send a link to be able to download it?

  6. suitecrm member avatar

    SuiteCRM Provider Affiliate

    one month ago

    Hi there,

    Did you have any success while using the dev build of the plugin?

    SuiteCRM Outlook Plugin Team

  7. suitecrm member avatar

    SuiteCRM Provider Affiliate

    one week ago

    Hi there,

    SuiteCRM Outlook Plugin has been updated to version 3.0.22.0. This new version should correct the error you were experiencing. Could you please install the new update and test to ensure your issue is resolved.

    SuiteCRM Outlook Plugin Team

    • suitecrm member avatar

      SuiteCRM Provider Affiliate

      one week ago

      Apologies, Please disregard this message!

    • suitecrm member avatar

      SuiteCRM Provider Affiliate

      one week ago

      Hi there,

      SuiteCRM Outlook Plugin has now been updated to version 3.0.22.0. This new version should correct the error you were experiencing. Could you please install the new update and test to ensure your issue has been resolved.

      SuiteCRM Outlook Plugin Team

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...