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#2502 - Outlook deactivates Plug In when launched

In Progress Installation created by Groupe Cahors Verified Purchase a year ago

Hello,

On certain user's PC, we face the following issue : We cannot allow the plugin

allowing plugin.png

  • Each time we check the AddIn, apply by ticking the box "SuiteCRM outlook addin", restard, but the plugin is still desable and we don't see SuiteCRM at the top of the page.

NB : we use office 2016 on desktop.

Could you tell me what to do to allow this plugin ? If you need outlook , could you tell me how to do and which log you need.
Thank's in advance
Christophe Vuillod

  1. suitecrm member avatar

    SuiteCRM Provider Affiliate

    a year ago

    Hi there,
    Could you please try the following steps below which will take you through how to resolve most of the issues you are describing,

    == STEP 1 - Allowing the plugin ==
    On your PC, navigate to "Start Menu" and search for an application called "Regedit" or "Registry Editor" and open it,
    When loaded navigate down the following path;
    HKEY_CURRENT_USER > Software > Microsoft > Office > 16.0 > Outlook > Resiliency > DisabledItems
    Within "DisabledItems" remove all registries other than the (Default) by single-clicking each one or group highlighting them (By dragging or Ctrl+Clicking) and hitting delete and confirming by hitting "Yes".

    At this point, please restart or open outlook,
    If the SuiteCRM tab does appear within the navbar, please skip to the last step, otherwise continue with step 2.

    == Step 2 - Enabling the Plugin==
    Navigate to File > Options > Add-ins
    At the bottom of the page ensure "COM Add-ins" is selected and hit GO
    Find "SuiteCRM Outlook Addin" and tick the box next to it.
    Hit OK
    You should see SuiteCRM at the top of the page

    If for whatever reason this isn't the case please get back in contact with us by raising a case or update your existing case on the store and send a message containing your logs set to debug to outlook[at]salesagility[dot]com quoting your case number where we can help you troubleshoot the issues you are experiencing

    == Step 3 - Preventing Licence Check Failure ==
    The easiest way to prevent these issues occurring is to wait 30 seconds to a minute after the start of outlook before performing a manual archive. If you happy with this you can skip to the end of this guide, but if you would prefer a speedier start-up, please follow the steps below;

    Open Outlook and Wait 30 seconds
    Navigate to the "SuiteCRM" tab and click "Settings."
    Click on the tab "Synchronisation."
    Change the value of "Start-up Delay" to a value greater than 0 for example 5 seconds (It could be as low as one however may cause issues with the plugin disabled due to "Running Slow", 5 seconds accommodates for this start-up time and still prevents any problems occurring with the plugin)
    Afterwards, hit save and restart outlook, you should now be able to archive after 5 seconds without receiving any license check issues as long as a valid license is placed within the "Credentials" section of the plugin settings.

    Let me know if you have any luck!

  2. Cahors member avatar

    Groupe Cahors Verified Purchase

    a year ago

    Hi,

    We followed step one and two, but it didn't work. No SuiteCRM at the top of the page.
    I might be able to send you the outlook log recorded, but i want to know which log file you need exactly?

  3. suitecrm member avatar

    SuiteCRM Provider Affiliate

    a year ago

    Hi there,

    Logs should be found specifically for the plugin within C:\Users\Your-User\AppData\Roaming\SuiteCRMOutlookAddIn\Logs\
    Please email them to outlook[at]salesagility[dot]com and well take a look

  4. Cahors member avatar

    Groupe Cahors Verified Purchase

    a year ago

    Hi,

    There is no SuiteCRMOutlookAddIn folder in the roaming folder for this user. I guess it is because she could never use SuiteCRM pluggin for the moment.

  5. suitecrm member avatar

    SuiteCRM Provider Affiliate

    a year ago

    Hi there,

    Apologies for the delayed reply, Yes that does sound like the case. Could you send a screenshot of what is said when pressing the tick box next to the add-on as shown within the first message?

  6. Cahors member avatar

    Groupe Cahors Verified Purchase

    a year ago

    Hello, there is no message when pressing the tick box. The user press the tick box and then OK without any problem. But no suiteCRM appears and when coming back at the same place (addins with check box) , the SuiteCRM addin is no more ticked.

  7. Cahors member avatar

    Groupe Cahors Verified Purchase

    a year ago

    Hi,

    Any news on this issue ?
    If it can help move the discussion forward, I've just tried something.
    Even though the addin already appears in the addin list in Outlook, I have tried adding it again by selecting the .vsto file through the Add... button and when I try that, I get a message telling me that this file is not a valid Outlook addin (see attached screenshot).

    Regards,
    Nicolas

  8. suitecrm member avatar

    SuiteCRM Provider Affiliate

    a year ago

    Hi there,

    Ill keep you updated with any changes on this error

  9. Cahors member avatar

    Groupe Cahors Verified Purchase

    a year ago

    Hi,

    Would it be possible to organize a meeting with one of our technician and you , to solve the problem for one member of our staff because we tried your solution and others but none of them worked.
    It becomes urgent for us to solve this problem .
    Thank's for your answer !

  10. Cahors member avatar

    Groupe Cahors Verified Purchase

    a year ago

    Hi, as I mentionned it in my last answer, we would need to organize a meeting with one of our technician and you to try to solve this issue. Any possibilites ?
    Thank's in advance for your answer

    Christophe

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