The Ultimate Outlook Plugin Has Arrived - In response to user requests, SuiteCRM have created the ultimate Outlook plugin which is maintained by SuiteCRM developers. Our plugin supports Outlook 2010 upwards and includes two way synchronisation with CRM, Calender, Calls, Meeting, Tasks and Email Archiving.
#394 - Losing plugin settings when CRM is not reachable
I'm experiencing the following problem:
I use SuiteCRM OutlookpPlugin on Outlook 2016 / Windows 10 / Lenovo Ultrabook
I'm out of office very often and when I start Outlook then, SuiteCRM plugin tries to connect to our CRM that is not available at this time.
Plugin comes up with popup saying "Reconfigure"(?) and "Disable". Since I do neither want to change the configuration nor want to disable the plugin I close the window with the (X) in the upper right corner and all seems fine.
But when back in office and starting Outlook, plugin does not work anymore.
When examining the issue I figured out, that all configuration information has gone.
No more login data, no more sync settings and also syncing of calendar and contacts is set to none.
And, my license key is gone too.
So, to make it work again I always have to fetch my license key again, and also have to do all settings again.
This is not what I expected from that plugin, makes it not really useful for me...
Please have a look on that.
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