Official SuiteCRM Outlook Plugin v4 has arrived - A complete plugin rebuild developed and maintained by SuiteCRM developers entirely from scratch, the addon retains previous functionality while massively improves performance, reliability and stability!
#3119 - Unable to Authinticate
I've followed the set up instructions for V4.0.0.
Environment:
SuiteCRM 7.11.15
LAMP
Outlook Exchange, utilizing desktop client
Have validated the plugin
created the user list
Created a Client Password and autogenerated ID
Created the XML file
installed XML to Outlook desktop client
Typed in Authentication Credentials and when I click submit I get the following "An unknown error has occurred, please check input and try again.
I double checked the XML file and it is pointing to the my website and when copy and past the links in the XML file they will bring up the PNG files on my server.
I have not set up the Auto Archiving settings at this moment. and those fields are empty.
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3 months ago
You can excuse this ticket, saw the same issue below after posting. followed the instruction on creating the key files and the authentication worked.
Thank you. This can be closed.
3 months ago
Dear ghansen,
I have the same problem. Can you post the link to the manual, where the creation of the key files is described? Thanks.
3 months ago
JuilanWegner. I followed the instructions from these directions. Basically I was missing the required cencryption key file that needs to be present. These instructions tell you how to create this.
https://docs.suitecrm.com/developer/api/developer-setup-guide/json-api/#_generate_private_and_public_key_for_oauth2