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#2832 - Specific CRM Server Instance Returning 404 error

Open Bug? created by htang 7 months ago

Hi Team,

We are trying to connect to our CRM server through the SuiteCRM Outlook plugin and it shows "Authentication Failed'. When we take look at the logs of this SuiteCRM plugin, it shows "The remote server returned an error: (404) Not Found)".

We have tried the same with other test instances, we are able to connect successfully without any issues. For this specific server instance, we are getting an "Authentication Failed" error.

To debug this, we have tried to connect through POSTMAN client and we are able to log in and access without any issues.

Please help us to resolve this issue as early as possible. We have planned to purchase this plugin for more than 50 users after the trial period. Please do the needful at the earliest!

SuiteCRM Version: 7.7.8
SuiteCRM plugin version : 3.0.22.0

Logs Below from Plugin :

2020-06-04 20:12:20,876 | VSTA_Main | ERROR | Failed calling 'login'
System.Net.WebException: The remote server returned an error: (404) Not Found.
   at System.Net.HttpWebRequest.GetResponse()
   at SuiteCRMClient.CrmRestServer.GetResponseString(HttpWebRequest request)
   at SuiteCRMClient.CrmRestServer.GetCrmResponse[T](String method, Object input)
Data:System.Collections.ListDictionaryInternal
HResult:-2146233079
2020-06-04 20:12:20,877 | VSTA_Main | ERROR | Login error
System.Net.WebException: The remote server returned an error: (404) Not Found.
   at System.Net.HttpWebRequest.GetResponse()
   at SuiteCRMClient.CrmRestServer.GetResponseString(HttpWebRequest request)
   at SuiteCRMClient.CrmRestServer.GetCrmResponse[T](String method, Object input)
   at SuiteCRMClient.UserSession.AuthenticateCRM()
   at SuiteCRMClient.UserSession.Login()
Data:System.Collections.ListDictionaryInternal
HResult:-2146233079
2020-06-04 20:12:20,877 | VSTA_Main | ERROR | Failure while trying to authenticate to CRM
System.Net.WebException: The remote server returned an error: (404) Not Found.
   at System.Net.HttpWebRequest.GetResponse()
   at SuiteCRMClient.CrmRestServer.GetResponseString(HttpWebRequest request)
   at SuiteCRMClient.CrmRestServer.GetCrmResponse[T](String method, Object input)
   at SuiteCRMClient.UserSession.AuthenticateCRM()
   at SuiteCRMClient.UserSession.Login()
   at SuiteCRMAddIn.ThisAddIn.Authenticate(String host, String username, String password, String ldapKey)
Data:System.Collections.ListDictionaryInternal

Many Thanks in Advance

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