Implicit FrontEnd is an Enterprise-Class Outlook integration solution which enables users to do all their CRM work from within Outlook. By offering a truly exceptional depth and breadth of integration with Outlook, Implicit FrontEnd increases productivity and CRM utilization by facilitating data entry as a natural extension of users’ daily use of Outlook.
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| Support Cases | Author | Status | Type |
|---|---|---|---|
| #2915 Link target with meeting - Hi, If I create a meeting with targets, it is not getting sync in the meeting module but it is ge | RedPiranha | Open | Bug? |
| #2891 Subscription renewal - My users are getting a license is about to expire notice. I have updated the payment method and it | IdealIT | Open | General Question |
| #2879 365 admin centre deployment - Hello, I installed this on 1 PC for my organisation, but think I should have installed it via my adm | AngieQCC | Open | Installation |
| #2858 Message from Outlook 365 - Hi, an error message displays whenever I click a contact record: "To help prevent malicious cod | twang1997 | Open | Bug? |
| #2842 Changing Email Address - Hi, I installed the tool. It works well. It is a well thought out product. I have two question | twang1997 | Open | Bug? |
| #2825 How to release a license from a PC and transfer it to another PC? - Hi, We have installed a plugin to a test PC using 1 license, but we need to release this license | RedPiranha | Open | Installation |
| #2781 Cant install plugin after 4 licenses even after adding additional license - Hi, We cant install plugin after 4 licenses even after adding additional license. Can you please hel | RedPiranha | Open | Bug? |
| #2761 Not able to get it working with the Web based version of outlook on Google Chrome - Hi Implicit Support, I understand that the product is an Outlook Plugin for the SuiteCRM. Now | achauhan | Open | Bug? |
| #2757 Not able to get it working with the Web based version of outlook on Google Chrome - Hi Team, The feature list of the plugin says that we can use it with the web version of the o | achauhan | Open | Feature |
| #2754 Outlook keeps crashing - Hi, We have recently installed outlook plugins for our staff but one of them says that a few wee | RedPiranha | Open | Bug? |
| #2744 Dependent Software Not available - Downloaded the file to begin trial. Recieved error (pic attached) when installing exe file. I am | coolingout | Open | Installation |
| #2738 Addon tool doesnt work after first install on window 10 system - Greetings team, I did installation for Implicit FrontEnd for SuiteCRM v | RedPiranha | Closed | Bug? |
| #2729 Cannot install - Hi. I can't not install Implicit FrontEnd for SuiteCRM v4.2.79.exe Right after accepting all the | aureh12 | Closed | Bug? |
| #2642 Unable to Use the Addon on two different CRM instances - Hi Team, We installed the addon , and tried giving our production crm url in the beginning , but | RedPiranha | Closed | Bug? |
| #2538 License pricing - I want to buy for just one user, but it seems there is a minimum of five users required. Is that cor | ces | Closed | General Question |
| #2494 Implicit only works with admin user - After trying over and over again with a regular user I attempted to login as the admin and that fina | ces | Closed | Bug? |
| #2465 Error configuring application: Invalid Server URL - Hi, Have an issue with connecting to our CRM, receiving an error "Error configuring applicat | Global Civil & Mining | Closed | Bug? |
| #2460 Exchnage Server Side Swap License? - Currently I ahve a license for outlook but I just came accross that you habve Exchange server connec | gkarabel | Closed | General Question |
| #2459 Maximoum License count has exceeded - I have changed the email provider tio Exchange server and updated the Outlook when I am trying to re | gkarabel | Closed | Installation |
| #2455 The given key was not present in the dictionary - We could install the application but while logging in with credentials and key, below message appear | madhuresh | Closed | Bug? |
| #2399 Increased the number of users on here, but not working - Hi, I've increased the number of users on here, and it now says 5 - but when looking at the manag | benperiton | Closed | Bug? |
| #2321 Licence Release - Hi, As far as we can tell we have it installed on 2 machines, but we are getting licence limit re | benperiton | Closed | General Question |
| #2273 Unable to connect to SuiteCRM - Hello, Having made no known changes to Implicit FrontEnd 4.2.37, Outlook 2018, or my SuiteCRM i | jfd118 | Closed | Bug? |
| #2271 Email is archived multiple time when "Created User" from side panel is used multiple times - Hi, When email has multiple "unknown contacts" and users are created in CRM using side | darshak | Closed | Bug? |
| #2221 Implicit FrontEnd Screen does not appear with meetings - Hi, I am current user of implicit Front End Outlook plug in for Suite CRM. My plugin is not di | darshak | Closed | Bug? |
| #2201 License Release - Hello, I have already uninstalled the Implicit FrontEnd from user "Ken Woodruff" to ins | americantours | Closed | Bug? |
| #2138 How can I change the suitecrm site domain? - Hi, I am taking a trail of your product implicit frontend. It's not too bad and I decide to buy a | wangyijun19 | Closed | General Question |
| #2129 Quizás quisiste decir: No puedo ver todo los módulos para sincronizar 46/5000 I can't see all the modules to sync - Hello, I did the plugin installation but when i am in the "Sync Configuration" option, | asmed.tinoco | Closed | Bug? |
| #2122 Sync Now - I am using "Archive conversion" functionality to relate my email to any account/contact an | Maharshi | Closed | General Question |
| #2117 Email archiving does not populate To, CC and BBC Fields,Specially for internal users. - Hi, When this plugin is to archive email from outlook to Suitecrm, To,CC and BCC fields are not p | darshak | Closed | Bug? |
| #2112 Can you change the method of Contacts Sync after you pick it once? - The options seem to be grayed out: ![question2.JPG](https://store.suitecrm.com/assets/img/support/e | jim.kramer | Closed | General Question |
| #2111 Is LDAP required to use Centralized Administration and Configuration? - Do you have to use LDAP to gain access to this functionality?: ![question1.JPG](https://store.sui | jim.kramer | Closed | General Question |
| #2105 License Activation during Trial period - is it normal operation for the user to see the License Activation Screen (and have to enter the lice | jim.kramer | Closed | Bug? |
| #2098 Pre-Sale Question: Does this work on a Terminal Server? - I have a couple of users that access our network via RDP to a Terminal Server. Will this product wor | jim.kramer | Closed | General Question |
| #2052 The License Key is not Registered - Can not enter License key for Implicit Frontend, Error message: The License Key is not Registered | IdealIT | Closed | Installation |
| #2007 Wrong version of Outlook - Hi, i can't install the application. It always returns that "The system does not have a suppor | kaikeune | Closed | Installation |
| #1981 First steps - Syncing Contacts - Dear Sirs, I'm doing initial steps on your outlook plugin for suitecrm. I've a issue syncing Cont | provexilon | Closed | Installation |
| #1973 Could you pleas reset the number of license - I Need to reinstallt the software (Change of SuiteCRM Server), - now during the MS Outlook Installat | markus1 | Closed | Installation |
| #1971 Archiving of document on SuiteCRM from MS Word not working - Whenever I want to Archive a saved document form within Word to SuiteCRM, I do get the following err | markus1 | Closed | Bug? |
| #1874 Syncing - Hello, we purchased this add on and have been using it for a few months and have found some troublin | MartyC | Closed | General Question |
| #1812 email automatic import - Hi every body On windows seven i installed the plugin and after with contact syncronised, email was | guens72 | Closed | Installation |
| #1756 Error configuring application: Invalid Server URL - I have already 4 licenses installed but whenever I try to install the 5th one I get an error: Inval | info54 | Closed | Bug? |
| #1736 Email shown as archived in outlook plugin despite deletion from Suite CRM record. - Following are the steps to recreate scenario 1. Use Implicit Front End Outlook plug-in to archive | darshak | Closed | Bug? |
| #1673 When syncing with SuiteCRM we need Company field in Outlook to populate custom field on Contact - We have a SuiteCRM custom field on the contact record called company. Outlook contact record has a | Galfazz | Closed | General Question |
| #1636 Columns in database search when archiving emails - Hi, One of our SuiteCRM Implicit FrontEnd users need to view extra columns when searching for an | americantours | Closed | Bug? |
| #1604 Implicit FrontEnd Outlook Add-on Archiving Email Issue - Hello, We have encountered an issue for some users who try to archive emails using Implicit Front | americantours | Closed | Bug? |
| #1585 Licence Key error - I perchesed a license key about 2 month ago and now I am receiving this message whenever outlook sta | Eli8740 | Closed | Bug? |
| #1562 License count exceeded - I purchased 3 licenses but when I try to install a new user it gives me an error that the maximum li | info54 | Closed | Bug? |
| #1466 Trouble Installing - Not correct Version? - I need help installing the Implicit Front End Suite CRM Outlook Integration. Outlook 2016 connected | ryan | Closed | Installation |
| #1413 Unable to create a case in Outlook - When I try to create a case from outlook it won't populate the fields and when I try to submit the c | info54 | Closed | Bug? |
| #1264 Mass Updating Leads/Contacts - I have just installed and synchronized Implicit and all is working pretty good. When I open a lead t | danielesaia | Closed | General Question |
| #1237 Failure after recent update - After the update, the Outlook – Implicit frontend would not sync any more. I then reset Fr | wcar129 | Closed | Bug? |
| #1232 Email Syncing & Contacts - Hello, I'm faily new to Implicit FrontEnd and I like it very much. I'm still in the Trial phase | olafkoester | Closed | General Question |
| #1161 selecting non-default folder for contacts, calendar or tasks - Is it possible to select a subfolder of the Contacts, Calendar or Tasks when syncing? So not all | SRoederer | Closed | General Question |
| #1154 Error configuring application: Invalid Server URL - Hello, I have the same issue as [#1058](https://store.suitecrm.com/support/suitecrm-outlook-integra | gsikora | Closed | Installation |
| #1111 Auto archive emails to Account profiles - Hi Guys, It would be really great if you could please let me know whether auto archiving of email | rahuljain | Closed | Bug? |
| #1101 Urgent: Implicit Frontend disappeard after update - Hi Just installed your update. Once logged in I get the first window (file attached). I tick I a | sroubi | Closed | Bug? |
| #1094 Download Software after laptop change - The download link in the purchase order does not work anymore (I need to re-install the SW on my new | markus1 | Closed | Installation |
| #1078 Cannot run Implicit Front end on both desktop and laptop computers - Why can you not run Implicit FE on both laptop and desktop computers? Is there a work around? | ryan | Closed | General Question |
| #1058 Error configuring application: Invalid Server URL - Attempting to connect the outlook plugin for the first time. I get a message saying "error conf | adminbyhabit | Closed | Installation |
| #1043 Error configuring application: Invalid server URL - Hi, Receiving the following error when attempting to connect the plugin to our local CRM instance | Global Civil & Mining | Closed | Bug? |
| #995 Compatible with Mac?? - Is the plugin compatible with MAC. ?? | jeffrayint | Closed | General Question |
| #928 Upgrading from Outlook 2010 to 2016 - Hi there Can you tell me if there is anything I need to be aware of (and any special steps I need | glynne01 | Closed | Installation |
| #896 Severals users on the same company - Hello, How are you today ? I would like ton use your "Official SuiteCRM Outlook Plugin" | Mickey3d | Closed | General Question |
| #871 Cannot download installation file - I needed to reinstall my laptop and wanted to install the add-in again. Clicking on "Implicit F | markus1 | Closed | Installation |
| #863 License Key not valid anymore after purchasing - I purchased the subscription for one year and receive the purchase receipt but no extra license key. | markus1 | Closed | Installation |
| #833 License Reset - Hi. I had to switch up servers. Can you please reset my license so I can reinstall again? Tha | aaronmendelson | Closed | Installation |
| #819 License reset - Hello, We need a reset of user licenses for: alex.makin natalia.perera ruby.barry Please ad | alexmakin | Closed | Bug? |
| #814 Syncing profiles photos from contacts - Deos the sync mechanism also sync the profile photos from the contacts? For me it seems that it does | markus1 | Closed | General Question |
| #809 Error configuring application: Invalid server URL - When trying to connect to my server at https://crm.tebel.de and login data I do get the following er | markus1 | Closed | Bug? |
| #806 Issue connecting to SuiteCRM Server (Invalid Server URL) - We have our CRM server accessible via a specific port externally (https://crm.companyname.com:81/), | Global Civil & Mining | Closed | Bug? |
| #795 Issue at synchronizing Implicit - For one of our users, the add-in stops at the initial synchronization. During the process Outlook st | Soporte1 | Closed | Bug? |
| #790 Remove used license key - Hello By mistake we used the license key to active two installations of Implicit and we need to r | Soporte1 | Closed | Installation |
| #780 Reset of License - It looks like we may be in the same situation. Our license was renewed early on November 19th. I | aaronmendelson | Closed | Installation |
| #749 License appers to need reset? - Having read through existing support issues, we appear to need a reset for our only license too. At | support1 | Closed | Bug? |
| #707 Reset License Please - profile name: pitchsinew | pitchsinew | Closed | Feature |
| #682 Trial Expired Before Time and Key needed to activate Paid version - Hello Our trial for 2 PC's has expired before time. However that's not a concern, we just need t | ankur | Closed | Installation |
| #637 Reset of Licenses - Hello We have recently migrated our SuiteCRM installation to a new server. When we reset the Impl | alexmakin | Closed | Bug? |
| #636 Rest of licenses - Hello We have recently migrated our SuiteCRM installation to a new server. When we reset the Impl | alexmakin | Closed | Bug? |
| #625 License key not working - Hi, We have reinstalled the implicit application to the lastest version we have (3.1.37) and aft | Soporte1 | Closed | Installation |
| #557 Still unable to licence - Uninstalled all of office and reinstalled. Still same error when trying to enter licence key. | gary | Closed | Bug? |
| #556 #524 - Error loading IMplicit Frontend. Reinstalling ... - #524 - Error loading IMplicit Frontend. Reinstalling ... Closed Bug? created by gary 2 weeks ago | gary | Closed | Bug? |
| #551 Error configuring application: Invalid server URL - SuiteCRM Version: 7.8.2 Windows 7 Outlook 2013 I am unable to connect to my CRM server with th | hbar | Closed | Installation |
| #540 Installing 10 users licenses but stop after 8 users.- - Actually, we have purchased a license for 10 users (2 Trial period + 8 Added after). After installa | Soporte1 | Closed | Installation |
| #524 Error loading IMplicit Frontend. Reinstalling ... - Hi, I'm trying to licence implicit, but get the above error. I've tried uninstalling and reinstallin | gary | Closed | Bug? |
| #522 Problem with syncing Meetings - Hi, unfortunatelly, I'm only able to sync meetings without attendees oder where I'm the organisat | wolfram | Closed | Bug? |
| #497 Supporting Teams - Hey, Looking to see how you handle teams. Looking to assign different team groups to cases lea | mattb | Closed | General Question |
| #485 LIcense Issue - Hello We have had staff changes and need to release one SuiteCRM licence (from brigi.kallo) to an | alexmakin | Closed | Bug? |
| #424 SuiteCRM Outlook Integration Implicit - I have just ordered the above. I installed it but it is not working properly. I had to uninstall it. | sroubi | Closed | Bug? |
| #420 link email to Case (arqchive) and create a task from email - Is it possible to archive the email to a Case AND create a task linked to the email (using the subje | ViniciusAssis | Closed | General Question |
| #409 Connection to CRM url during the initial setup does not work - Hi, We tried to connect to our CRM url at the initial setup but it does not work. P.s. our CR | jvince | Closed | Bug? |
| #353 How to create accounts from outlook to suitecrm - please do let me know the process how to create accounts and contacts from outlook to crm | dcataldo | Closed | Bug? |
| #323 How to link existing outlook contact to existing account - Hi, I'm trying out your plugin, and wondering if I could associate my outlook contact to an accou | squestel | Closed | General Question |
| #302 Third license not validating - Hello We completed our trial period and purchased 3 licenses of Implicit Outlook integration. Two | alexmakin | Closed | Bug? |
| #276 Activities in implicit Frontend - I stuck to one issue in implicit front end for Outlook integration. In Activities tab when i creat | RakshaTiwari | Closed | Feature |
| #272 Where in SuiteCRM is data related to Implicit FrontEnd Team? - how to enter "team" data in SuiteCRM? When manually archiving an email there is a field c | sschultz | Closed | General Question |
| #271 How to synchronise contacts not assigned to any accounts - Hi, I'd like to know how can I synchronize my contacts if they are not associated to any account | squestel | Closed | General Question |
| #261 What to do with e-mail from fellow @bfjoy.com colleagues (we use Outlook on Desktop/Office365 as Exchange Server - Hi, I have spoken with Ronnie Mansoor on this subject before (I used frontend when with AmadaSenior | sschultz | Closed | General Question |
| #260 Customized fields - Does Implicit Front End work with customized fields in SuiteCRM? The plug-in is currently only show | jreutter | Closed | General Question |
| #252 Trying to use third license and told maximum licenses in use - We experience intermittent stability issues with this plugin, that seems to require uninstalling and | alexmakin | Closed | Bug? |
| #251 Stopped working today without spontaneous reason - - Today the Front End has requested my Licence Key when I launched Outlook although it has been workin | arnaudlambert | Closed | Bug? |
| #226 Installation not working - I am using Outlook 2016 on windows 10. I ran the installation which seems to be going well but it w | michelf99 | Closed | Installation |
| #224 history - Hi I'm trailing this and have installed it. In the history tab of crm it shows all of the emails th | AndyTimmins | Closed | General Question |
| #208 Error message connecting to Implicit Frontend - Receiving the error message: Unable to connect to SugarCRM. Please check your network connection and | alexmakin | Closed | Bug? |
| #189 Old meetings enties do not sync - Hello, Am currently trialling implicit and have found that past meetings stored in Outlook are no | alexmakin | Closed | Bug? |
| #180 Sync dont work - hi. When syncing log file says not acess to calender?? Br Hans | hansjarlo | Closed | Bug? |
| #166 Invalid URL - Everytime I enter my url it keeps coming back to me as an invalid url. I have tried several differen | thomas | Closed | Bug? |
| #159 lDAP Authentication - Hi, Unable to get ldap authentication to work. As a workaround i have created a user in Suite man | GraemeLeese | Closed | Bug? |
| #116 Outlook Crashing - Since installing the Implicit FrontEnd plug-in, Outlook is crashing 2 to 3 times a day. I have not | jreutter | Closed | Bug? |
| #113 Change licence to other user - error license qty exceeded - Greetings. We are demoing Implict FrontEnd and are in the 30 day trial period. When I initially in | jreutter | Closed | Installation |
| #86 Cancel order #303 but was charged anyway. - Cancel order #303 but was charged anyway. I tried SuiteCRM Outlook Integration and it cause a dupli | michel | Closed | General Question |
ymitha
