SuiteCRM Enterprise-Class Outlook Integration

by Implicit Inc.

Implicit FrontEnd provides deep integration with Microsoft Outlook. In addition to full two-way synchronization of Outlook data such as contacts and calendars, it allows you to sync CRM data including accounts, opportunities, quotes etc. so that you can do all your CRM work without leaving Outlook. In addition, FrontEnd allows you to leverage the rich Outlook functionality to provide tools such as manual and automatic email archiving, collaboration and approval, opportunity tracking and more.

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#1736 - Email shown as archived in outlook plugin despite deletion from Suite CRM record.

Closed Bug? created by darshak 5 years ago

Following are the steps to recreate scenario

  1. Use Implicit Front End Outlook plug-in to archive email in against Contact/Account in Suite CRM
  2. Open same Contact/Account in Suite CRM Web
  3. Delete archived email from Contact/Account in Suite CRM Web
  4. Email is still shown as archived record In outlook plugin

  1. Implicit member avatar

    Implicit Inc. Provider

    5 years ago

    Emails are being archived from Outlook to SuiteCRM. They are not synced. There is no synchronization of emails. Therefore when an email is archived to SuiteCRM and later on deleted from SuiteCRM, they are not deleted from Outlook

    • darshak member avatar

      darshak

      5 years ago

      Thanks for prompt reply and clarification.

      In the light of this limitation,can you please help by suggesting possible solution/workaround to scenario where email is archived against wrong entity from add-in and it need to be removed and archived against right entity.

  2. Implicit member avatar

    Implicit Inc. Provider

    5 years ago

    Just delete the email from the wrong record and archive again

    • darshak member avatar

      darshak

      5 years ago

      Is there a option to delete email against wrong record in Implicit Front End Outlook plug-in because deletion from SuiteCRM is not reflecting as there is no two way sync.

  3. Implicit member avatar

    Implicit Inc. Provider

    5 years ago

    No. As we mentioned, deleting an email from SuiteCRM will not delete the email from Outlook.

    • darshak member avatar

      darshak

      5 years ago

      So it means, once an email is archived against a record in Outlook plug-in,it stays there for ever ?

  4. darshak member avatar

    darshak

    5 years ago

    Any update on this ?

    Is there any way to remove email from record in Implicit Front End Outlook plug-in?

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  • 7.0.0 to 8.6.1
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