SuiteCRM Enterprise-Class Outlook Integration

Implicit FrontEnd provides deep integration with Microsoft Outlook. In addition to full two-way synchronization of Outlook data such as contacts and calendars, it allows you to sync CRM data including accounts, opportunities, quotes etc. so that you can do all your CRM work without leaving Outlook. In addition, FrontEnd allows you to leverage the rich Outlook functionality to provide tools such as manual and automatic email archiving, collaboration and approval, opportunity tracking and more.

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#1736 - Email shown as archived in outlook plugin despite deletion from Suite CRM record.

Closed Bug? created by darshak 5 years ago

Following are the steps to recreate scenario

Use Implicit Front End Outlook plug-in to archive email in against Contact/Account in Suite CRM
Open same Contact/Account in Suite CRM Web
Delete archived email from Contact/Account in Suite CRM Web
Email is still shown as archived record In outlook plugin

Implicit Inc. Provider
5 years ago

Emails are being archived from Outlook to SuiteCRM. They are not synced. There is no synchronization of emails. Therefore when an email is archived to SuiteCRM and later on deleted from SuiteCRM, they are not deleted from Outlook

reply
- darshak
  5 years ago
  
  Thanks for prompt reply and clarification.
  
  In the light of this limitation,can you please help by suggesting possible solution/workaround to scenario where email is archived against wrong entity from add-in and it need to be removed and archived against right entity.
  
  reply
Implicit Inc. Provider
5 years ago

Just delete the email from the wrong record and archive again

reply
- darshak
  5 years ago
  
  Is there a option to delete email against wrong record in Implicit Front End Outlook plug-in because deletion from SuiteCRM is not reflecting as there is no two way sync.
  
  reply
Implicit Inc. Provider
5 years ago

No. As we mentioned, deleting an email from SuiteCRM will not delete the email from Outlook.

reply
- darshak
  5 years ago
  
  So it means, once an email is archived against a record in Outlook plug-in,it stays there for ever ?
  
  reply
darshak
5 years ago

Any update on this ?

Is there any way to remove email from record in Implicit Front End Outlook plug-in?

reply
- Implicit Inc. Provider
  5 years ago
  
  No. We don't delete emails from Outlook
  
  reply

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SuiteCRM Enterprise-Class Outlook Integration

#1736 - Email shown as archived in outlook plugin despite deletion from Suite CRM record.

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