I can see 8 users activated already. I am assuming you are activating new users now under the same license key? Maybe it wasn't able to momentarily connect to the server. Could you please try again and see if that work.
The “Sync to Outlook” checkboxes are user-specific. Please make sure they are enabled for the same user that you are syncing.
Can you please do the following:
Go to Options > Sync Configuration > Contacts and click “How many” again
Make sure contact sync is configured bi-directionally and then click Sync Now
After the sync is done, go to Options > General, click view log and send the log file to support@implicitweb.com. We’d like to see the responses from your server
There is no need to uninstall and install multiple times. It sounds like the system is installed and working. The issue is detecting contacts on SuiteCRM to sync.
During the initial sync, FrontEnd will sync all contacts that are marked as "Sync to Outlook". After the initial sync, it will only sync contacts that have been modified or created after the initial sync time. So if you have done the initial sync and then set the "Sync to Outlook" after that, it won't sync again.
If you go to Options > Sync Configurations contact and click on the link below to discover how many contacts are marked as "Sync to Outlook" - do you get the correct number?
If this is working correctly, then in order to force synchronization, simply refresh the contacts. Open one contact that is marked and modify some field, save and click sync now. It should now sync that contact to Outlook.
To apply it to all contacts you can just do mass update again.
In SuiteCRM there is a checkbox on the contact module called "Sync to Outlook". If you don't see it, you may need to go to Studio and manually add it to the contact view/edit form and the contact list. Once its there you need to do a Mass Update to turn it on for all the contacts you want to sync in SuiteCRM
This is correct. You have purchased one license and it has already been activated on May 25th after you asked us last week to reset the number of licenses. You are tying to activate it again and it is telling you that you have exceeded the number of licenses that you have. We have reset it again today. Please uninstall FrontEnd completely and then reinstall so it consumes one license.
We’d like to make a suggestion. It’s much easier to use the auto archiving rules engine to specify from/to which users or accounts emails should be archived, rather than specifying it on the contact form. Please see https://www.outlook-integration.com/Docs/frontendsuitecrm#email_archiving_rules_1
But even with the rules engine, you can only specify which email addresses to archive but there are no exclusion list. So it won’t allow you to specify ‘all contacts except for…’
