We found a server-side issue when connecting via the API to SuiteCRM 7.x when running PHP 8. It doesn't affect SuiteCRM when connecting via the browser, only when you connect via the API and only with PHP 8. We're waiting at this point for this issue to be resolved.
That means that the FrontEnd extension package has not been installed. Please contact your CRM admin to install it.
See: https://www.outlook-integration.com/docs/frontend6suite/#installing_implicit_frontend_extension_package_on_the_crm_server
Please make sure that the module is loaded and installed correctly. You might need to do repair and rebuild on SuiteCRM. If the module is installed correctly, you need to see "FrontEnd Collaborations", "FrontEnd Collaborations Emails" and "Actionable Emails" in the list of available modules. If you do, go back to the client, go to FrontEnd Options > CRM Productivity Tools and click Update. If it still doesn't detect it, send us the log file to support@implicitweb.com. You can retrieve the log file via Options > General > View Log
