It looks like HTTPS is failing. Unfortunately, there is not much we can do on our end since this is pure networking issue. The error means that .NET was not able to establish HTTPS communication with the server which is typically a certificate issue
Looks like we have not received the notification from the SuiteCRM store. We increased the user count manually for now to 5 and we'll work it out with the store.
The concern that some of our customers expressed was that internal email conversations will be accidentally automatically archived to the CRM and become visible to other users in the organization.
You currently have four active users: ben, danielle, emlyn and gavin. Let us know which ones to remove. Or, you can login to FrontEnd as CRM admin, go to Options > Advanced and click "Manage users licenses"
Hi,
When you have an email with multiple 'unknown contacts', you also have a drop-down that allows you to select the email address of the unknown contact and create a record for that contact. In which case a new contact record is created an the email is archived and associated with that contact. If you repeat this operation multiple times, then the email will be archived multiple times. There is no way to avoid that because at the time of creating the contact record and archiving the email to 'unknown contact #1', the other 'unknown contacts' do not yet have their own records yet therefore it's not possible to archive all of them at once. Theses are separate independent actions.
Can you please send the log file (Options > General > View Log) to support@implicitweb.com.
We'll check if there is any additional information about the connection issue.
