We have tried to reproduce the scenario but were not able to. Also, there is currently no other customer who has reported this issue which leads us to believe that this might be an issue specific to your environment. We recommend that you disable all other Outlook add-ins and try again.
We have re-tested the scenario of adding new contacts to a meeting that was previously scheduled in Outlook and synced to SuiteCRM, does update the CRM meeting and the new contacts are added as participants to the CRM meeting as well. FrontEnd is handling this scenario correctly.
whenever we close and open the Outlook , it asks for entering the License Number , where we already entered it before, So do we need to enter them again and again once we open and close the outlook
[Implicit] This dialog just tells you that the version you are using is a trial version. No need to re-enter the license. Just click 'Continue Trial'_
2.We have a contact in CRM , firstly it showed well , after few mints its asking to create the contact(which is already present in the crm) at the implicit outlook frontend , I have attached the image in my previous case, Attaching to this case as well
[Implicit] Again, sorry, we are unable to understand nor see the image you attached.
For meetings, calls, tasks that are added from outlook, additional invitees or contacts are not getting updated in the CRM. All contacts who have been invited should be automatically updated in the CRM as well.
[Implicit] We have escalated this to our QA team to try and reproduce. We'll let you know as soon as we hear back
Adding time field when setting up tasks – we have tried to set up a task from outlook, it does have a start and end date but it doesn’t indicate time. Since the CRM holds a time field for tasks – the Outlook plugin should have this as well.
[Implicit] Outlook does not support time for tasks
Sorry, we are unable to understand the issue from your description. It sounds like you switched between two CRM instances.
Best thing to do is to go under Options > Advanced and select 'Reset Configuration'. This would clear the current state and start from scratch.
Yes, you can add custom modules to sidebar (see sidebar configuration under options). You can also archive email to custom modules. Note that in order for you to add custom modules to sidebar, the custom module needs to have relationship with either the contact/lead or account. In order to archive email, the custom module needs to have relationship with email (activities)
This rule does not work because you specified 'Any' in both 'From' and 'To'. If you want to apply to incoming emails - select the checkbox for incoming, select 'Any contact' (or lead) in the from field and leave the 'To/CC' empty
It looks like HTTPS is failing. Unfortunately, there is not much we can do on our end since this is pure networking issue. The error means that .NET was not able to establish HTTPS communication with the server which is typically a certificate issue
