Are you installing on a Windows server? please see list of supported platforms. Also, can you please send the log file that is specified at the bottom of the setup dialog?
The installations for PC and Mac are different. For PC you can download the executable from the SuiteCRM store. For Mac, there are no downloadable files since the installation is done over the web. Please review the installation guide from your account on the store. In section 3.2 (3) the link where you install the Add-in from is specified. This is the link you can use to install from the Web
We haven't had any reports of Outlook crashing from any other customer since the version 5 upgrade. Please check your environment. Specifically disable all other add-ins that you might be using.
Since you are in a trial mode, you cannot add users through the admin screen. The way to add users is to simply install and activate the license on users PCs. Once you get to the number of licenses you purchased it would let you know.
You can archive email to any record that has relationship with the emails module. You can see this list by clicking on the manual archive button, selecting the third checkbox "Associate the email message with this record" and clicking the "Related To" drop-down list. Please see https://www.outlook-integration.com/Docs/frontendsuitecrm#manual_email_archiving_dialog
There is nothing in FrontEnd that forces an orderly shut down of Outlook. Please do the following:
Go to File > Options > Add-Ins. Click on the Go button next to COM Add-ins at the bottom and uncheck Implicit FrontEnd. Then restart Outlook and see if this behavior continues
Send us the log file C:\ProgramData\Implicit\Implicit FrontEnd\\SyncAddinTrace.txt
Sounds like a permission issue. Can you make sure the other user has access read/write permissions to the SuiteCRM email module and the specific record type he's trying to archive to. If you are still unable to figure it out, please ask him to try archiving and then send us the log file FrontEnd Options > General > View Log file. You can email it to support@implicitweb.com
Our records show that you (Hissong Group) have been using FrontEnd since 2016 so this must be a new issue related to the add-ins you have been experimenting with. Can you disable FrontEnd and see if these shut downs continue? What exactly is the behavior? Outlook just shuts down by itself?
If these items were synced to Outlook, you at least have the data in Outlook. But unfortunately it's not going to be easy as syncing them back because their counterpart records in SuiteCRM are gone. You'll need to extract the data and create them as new records.
