Hi, it's probably because you have customized your instance and we can't find this module. Make sure that the 'Meeting' is visible and accessible by the same user account.
There is no need to sync in order to archive emails. These are two totally separate mechanisms. Archive emails works in real-time directly to the CRM without the need to sync
By design (for security purposes) Internal users are treated differently than contacts as I am sure you saw in the side panel when you select an email from an internal user.
First of all let me show what happens with clean SuiteCRM instance when emails (sent or received) are archived.
Those are the fields, you can see on the image, that FrontEnd addin usually sets through SOAP API. The difference comes when the SOAP API call is being processed by SuiteCRM engine to produce SQL insert statement. And in regular cases there is no fancy conversion for Emails table (there are for other modules though). So judging by the fact that there is no "date_sent_received" field in SuiteCRM initially and the field name is not appended with "_c" (custom field), I assume you have some SuiteCRM customization or patch that has some custom code interacting emails module insert SQL queries generation. Which has some logic to replace the native "date_sent" field with "date_sent_received" for outbound emails and leave it empty for inbound.
Could you please try to verify or reject my assumption somehow.
Also you can use Fiddler or other http sniffer application to see that the FrontEnd addin sends the "date_sent" field (only) in both cases, sent and received emails archive.
I reset your license count so you can register the two users again. This is an admin functionality that is available to you as well (Under Advanced > Manage User license"), so yes, you can reclaim the license when a user leaves the company. The license by the way, is tied to the combination of outlook email address and CRM ID. You don't have to have a separate admin account, you can just elevate your privileges to admin even temporarily when you need access to admin functionality.
You can continue to ask your questions here or feel free to contact us at support@implicitweb.com
This is one of the settings that can only be established during the initial sync cycle. If for any reason you decide to change it, simply go to Options > Advanced and click 'Reset Configuration' which would take you back to the initial state and then you can change it.
No, this functionality is not related to LDAP. It works in all environments regardless of SSO. When you login to FrontEnd as the SuiteCRM administrator, the administration tab becomes visible. You can then create a configuration on your own desktop and publish it to other users based on their security groups. The configuration you create includes the sync configuration settings (e.g. which modules to sync and how) which modules should be displayed in the side panel, email rules etc. Once you publish the configuration, users in that security group can use it without having to configure the system on their own desktop.
I am sorry that this is not working for you. This is core functionality of the product that has been working for all our customers for the past several years. Nevertheless, we re-tested this morning and confirmed that the field is set correctly. Which means that this is an issue that is specific to your environment. The connector is obviously attempting to set it but failing for some reason.
We set the date of the standard SuiteCRM email module field called "date_sent". There is no standard field called "date_sent_received" . This could be a custom field that you created. Please make sure that the field shown of the form is the standard "date_sent" field. Then try to archive an incoming email and let us know if you still cannot see the date.
