That's normal. In the first 30 days, your license is considered as trial. You will be charged, and your license will be converted to a production license automatically after 30 days.
We have responded to your email to our support mailbox last Thursday on this issue.
The error shows up because you tried to install the patch zip file as a module in SuiteCRM by using the module loader. This is not the case for the patch.
If you unzip the file, you’ll find that it contains some PHP files that need to be copied over to your SuiteCRM server. Please see the folder names and based on the folder names, copy the PHP files and overwrite the corresponding PHP files you currently have.
There is an issue related to changing the user count that we are working with the store to resolve. For now, we have manually added the two additional user licenses so you should be able to activate them now.
It looks like you are trying to load the Teams module zip file to SuiteCRM as an extension module. The Teams zip file should be installed on Microsoft 365
There is no need to unzip the file. Please ask your IT admin to follow the instructions at: https://crmcollaboration.com/docs/implicit-for-teams-installation-guide/
and select the zip file as is.
If your user account has also a system admin privileges, then he's considered an administrator as well. Please check the permission on the SuiteCRM server. There is nothing on FrontEnd side that would limit logins of non-admin users. You can also check the server log to get more information on the specific error.
Please send the log file "C:\ProgramData\Implicit\Implicit FrontEnd\SyncAddinTrace.txt" to support@implicitweb.com. Please include your license key and indicate what the issue is.
