Save Time Reviewing Email Threads

Use AI to condense long and complex email threads into concise summaries, eliminating redundant reading and allowing you to focus on the key points, decisions and action items.

Summarize Online Meetings

AI generates concise insights highlighting important discussions and decisions taken, allowing you to focus on follow-up action items. Team members can rely on AI Insights to stay informed without having to attend every meeting.

Find Emails by Topic

Easily find emails where certain topics were discussed with customers. Extract a list of key topics discussed in a conversation and drill down to review the corresponding emails.

Generate AI Insights for CRM Records

Select a CRM record and generate email insights based on emails that have been logged to those records by any of your team members. Summarize all emails related to an account, opportunity or case.

Minimize Manual Work with AI

Save time and eliminate redundant manual data entry by having AI extract CRM information from emails and meetings and automatically create CRM records.

Share AI Insights via CRM

Enable team members to catch up on ongoing conversations via the CRM without having to review entire email threads — ensuring everyone is aligned and has access to key points.

Product Demo

See Implicit AI Edition in action

✓ Drive smarter customer engagement by utilizing AI Insights

✓ Summarize long and complex email threads from CRM records or from Outlook

✓ Extract a list of key discussion topics, and drill down to review the corresponding emails or meeting sections

Request a Live Demo ›

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Create AI Insights for Emails in Outlook and from CRM Records

Let AI create Insights for your Customers’ Emails. Condense long and complex email threads into concise summaries, eliminating redundant reading and allowing you to focus on the key points, decisions and action items.

• Save Time Reviewing Email Threads Use AI to condense long and complex email threads into concise summaries, eliminating redundant reading and allowing you to focus on the key points, decisions and action items.

• Generate AI Insights for CRM Records Select a CRM record and generate email insights based on emails that have been logged to those records by any of your team members. This enables you, for example, to summarize all emails related to an account, opportunity or case.

• Find Emails by Topic Extract list of key topics discussed in a conversation and drill down to review the corresponding emails. Easily find emails where certain topics were discussed with customers such as pricing and discounts.

• Concise Email Summaries Create one-line per email concise summary allowing you to review long threads very quickly.

• Store and Share AI Insights via CRM Enable your team members to catch up on ongoing conversations via the CRM without having to review entire email threads and ensuring everyone is aligned and has access to key points.

• Minimize Manual Work with AI Save time and eliminate redundant manual data entry by having AI extract accounts, contacts and leads information from email signatures and automatically create CRM records.

AI Insights for your Customers’ Teams Meetings

Save time reviewing lengthy meeting recordings or notes. Use AI to generate concise meeting summaries, highlighting important discussions topics and decisions.

• Meeting Insight Let AI generate a summary of customer meetings including meeting objectives, participants, minutes of meeting, key discussion topics and follow ups.

• Convert Action Items into CRM tasks AI gives you the option of selecting any action item and converting it to a CRM task.

• Store and Share via CRM AI Insights are stored in the CRM as notes related to each meeting, enabling team members to rely on AI Insights to catch up on meetings they have missed as well as stay informed without having to attend every meeting.