Get valuable AI insights into your customers’ emails and meetings. Use AI to generate summaries of customers’ emails in Outlook and in CRM records, allowing you to quickly review key discussion topics and follow ups. Drill down and find emails where specific topics were discussed. Generate AI insights into Teams meetings including discussion points and follow-ups. Share AI Insights via SuiteCRM, enabling team members to catch up on ongoing conversations without having to review entire email threads or attend every meeting.
Add AI Capabilities to your existing Outlook Integration
Implicit AI Insights is an Outlook add-in designed as an add-in to third-party Outlook integration products. No configuration changes are required. Simply install the add-in on your Microsoft 365 account and empower your CRM users with Implicit AI insights.
Implicit allows you to generate AI insights for Teams meetings and Outlook emails. It integrates with Microsoft Teams, Microsoft Outlook and OpenAI service on Microsoft 365 Azure to summarize and provide functional insights into your interactions with your customers via Outlook. The following AI Insights are provided:
AI Insights for email threads in Outlook - Create AI insight for an Outlook email conversation that you’ve had with customers.
AI Insights for customers’ Meetings - Create AI insights based on transcripts of your Teams meetings with customers.
AI Insights into Contacts and Leads CRM Information - Use AI to extract CRM information from emails and meetings and create CRM records.
Video: See Implicit AI Insights in Action
Create AI Insights for Emails in Outlook
Let AI create Insights for your Customers’ Emails. Condense long and complex email threads into concise summaries, eliminating redundant reading and allowing you to focus on the key points, decisions and action items.
Save Time Reviewing Email Threads
Use AI to condense long and complex email threads into concise summaries, eliminating redundant reading and allowing you to focus on the key points, decisions and action items.Find Emails by Topic
Extract list of key topics discussed in a conversation and drill down to review the corresponding emails. Easily find emails where certain topics were discussed with customers such as pricing and discounts.Concise Email Summaries
Create one-line per email concise summary allowing you to review long threads very quickly.Store and Share AI Insights via CRM
Enable your team members to catch up on ongoing conversations via the CRM without having to review entire email threads and ensuring everyone is aligned and has access to key points.Minimize Manual Work with AI
Save time and eliminate redundant manual data entry by having AI extract accounts, contacts and leads information from email signatures and automatically create CRM records.
AI Insights for your Customers’ Teams Meetings
Save time reviewing lengthy meeting recordings or notes. Use AI to generate concise meeting summaries, highlighting important discussions topics and decisions.
Meeting Insight
Let AI generate a summary of customer meetings including meeting objectives, participants, minutes of meeting, key discussion topics and follow ups.Convert Action Items into CRM tasks
AI gives you the option of selecting any action item and converting it to a CRM task.Store and Share via CRM
AI Insights are stored in the CRM as notes related to each meeting, enabling team members to rely on AI Insights to catch up on meetings they have missed as well as stay informed without having to attend every meeting.
Product Comparison
- Implicit for Outlook AI: Outlook Integration with AI Capabilities
- Implicit AI Insights: Add AI to third party (non-Implicit) Outlook Integration products.
