SuiteCRM Enterprise-Class Outlook Integration

by Implicit Inc.

Implicit FrontEnd provides deep integration with Microsoft Outlook. In addition to full two-way synchronization of Outlook data such as contacts and calendars, it allows you to sync CRM data including accounts, opportunities, quotes etc. so that you can do all your CRM work without leaving Outlook. In addition, FrontEnd allows you to leverage the rich Outlook functionality to provide tools such as manual and automatic email archiving, collaboration and approval, opportunity tracking and more.

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#3779 - Since Implicit installation, Outlook randomly shutting down several times a day

Closed Bug? created by jreutter 2 years ago

Since installing FrontEnd, Outlook closes randomly several times a day. Not a crash, program closes and must be relaunched. Have disabled most add-ins except for essentials (experimenting with them one by one), and still experienced the shutdowns.

  1. Implicit member avatar

    Implicit Inc. Provider

    2 years ago

    Hi,

    Our records show that you (Hissong Group) have been using FrontEnd since 2016 so this must be a new issue related to the add-ins you have been experimenting with. Can you disable FrontEnd and see if these shut downs continue? What exactly is the behavior? Outlook just shuts down by itself?

    • jreutter member avatar

      jreutter

      2 years ago

      We stopped using FrontEnd in 2017, this is a new installation complete seperate from the previous version. What Outlook is doing is randomly closing when I click on a email to view its contents. Doesn't matter how many other windows are open, everything closes and Outlook has to be reopened. It's not a crash, just an very efficient way to shut down Outlook completely at random times.

  2. Implicit member avatar

    Implicit Inc. Provider

    2 years ago

    There is nothing in FrontEnd that forces an orderly shut down of Outlook. Please do the following:

    1. Go to File > Options > Add-Ins. Click on the Go button next to COM Add-ins at the bottom and uncheck Implicit FrontEnd. Then restart Outlook and see if this behavior continues
    2. Send us the log file C:\ProgramData\Implicit\Implicit FrontEnd\\SyncAddinTrace.txt

  3. jreutter member avatar

    jreutter

    2 years ago

    We have verified the sudden shutdown of Outlook was being caused by the Outlook plug for our anti-virus. Disabled, no shutdowns. Enabled, random shutdowns.

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