by Implicit Inc.

Implicit FrontEnd is an Enterprise-Class Outlook integration solution which enables users to do all their CRM work from within Outlook. By offering a truly exceptional depth and breadth of integration with Outlook, Implicit FrontEnd increases productivity and CRM utilization by facilitating data entry as a natural extension of users’ daily use of Outlook.

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#3779 - Since Implicit installation, Outlook randomly shutting down several times a day

Closed Bug? created by jreutter Verified Purchase 3 months ago

Since installing FrontEnd, Outlook closes randomly several times a day. Not a crash, program closes and must be relaunched. Have disabled most add-ins except for essentials (experimenting with them one by one), and still experienced the shutdowns.

  1. Implicit member avatar

    Implicit Inc. Provider

    3 months ago

    Hi,

    Our records show that you (Hissong Group) have been using FrontEnd since 2016 so this must be a new issue related to the add-ins you have been experimenting with. Can you disable FrontEnd and see if these shut downs continue? What exactly is the behavior? Outlook just shuts down by itself?

    • jreutter member avatar

      jreutter Verified Purchase

      3 months ago

      We stopped using FrontEnd in 2017, this is a new installation complete seperate from the previous version. What Outlook is doing is randomly closing when I click on a email to view its contents. Doesn't matter how many other windows are open, everything closes and Outlook has to be reopened. It's not a crash, just an very efficient way to shut down Outlook completely at random times.

  2. Implicit member avatar

    Implicit Inc. Provider

    3 months ago

    There is nothing in FrontEnd that forces an orderly shut down of Outlook. Please do the following:

    1. Go to File > Options > Add-Ins. Click on the Go button next to COM Add-ins at the bottom and uncheck Implicit FrontEnd. Then restart Outlook and see if this behavior continues
    2. Send us the log file C:\ProgramData\Implicit\Implicit FrontEnd\\SyncAddinTrace.txt
  3. jreutter member avatar

    jreutter Verified Purchase

    3 months ago

    We have verified the sudden shutdown of Outlook was being caused by the Outlook plug for our anti-virus. Disabled, no shutdowns. Enabled, random shutdowns.

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