Implicit FrontEnd provides deep integration with Microsoft Outlook. In addition to full two-way synchronization of Outlook data such as contacts and calendars, it allows you to sync CRM data including accounts, opportunities, quotes etc. so that you can do all your CRM work without leaving Outlook. In addition, FrontEnd allows you to leverage the rich Outlook functionality to provide tools such as manual and automatic email archiving, collaboration and approval, opportunity tracking and more.
#3464 - Problem with SSO
Hi,
we are unable to start the plugin with SSO option. (No problem with plain credentials). The plugin opens correctly the login page; after the succesfully login we are redirected to the CRM site and the plugin remains in waiting state. When we close the SuiteCRM page, the plugin shows the error message
Login attempt failed please check the username and password
Here are the logs of the plugin:
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02/25/2021 12:18:26.233 (22092) :- Verifying account Start
02/25/2021 12:18:26.260 (22092) :- SugarApi:CheckAddress - http://XXXXXXXXXXX/service/v4_1/soap.php
02/25/2021 12:18:26.556 (22092) :- Calling WALogin API Start
02/25/2021 12:18:26.557 (22092) :- WALoginEx Start
02/25/2021 12:18:26.557 (22092) :- Begin SugarSoapApi::LoginEx
02/25/2021 12:18:26.557 (22092) :- Begin SugarSoapApi::LoginSaml
02/25/2021 12:18:26.558 (22092) :- SugarSoapApi::LoginSaml: Show login page
02/25/2021 12:18:38.884 (22092) :- SoapException in SugarSoapApi::LoginEx: (Code: 10; Details: Login attempt failed please check the username and password): System.Web.Services.Protocols.SoapException: Invalid Login
in WAAPI.SugarApi.LoginEx(String& userID, String& userDefaultTeamID, Boolean& userIsAdmin, IList1& userTeams, IList1& userRoles, String& userCurrencyID)
02/25/2021 12:18:38.885 (22092) :- !!! SOAP Login failed. Checking if REST API is available...
02/25/2021 12:18:38.886 (22092) :- Begin SugarRestApi::LoginEx
02/25/2021 12:18:38.992 (22092) :- Server Error Response: 'File not found.
'
02/25/2021 12:18:38.993 (22092) :- Exception in SugarRestApi::LoginEx: {"error":"need_login","error_message":"Errore del server remoto: (404) Non trovato."}
02/25/2021 12:18:38.994 (22092) :- WALoginEx End
02/25/2021 12:18:38.994 (22092) :- Exception in CheckLogin: System.Web.Services.Protocols.SoapException: Invalid Login
in WAAPI.WAMain.WALoginEx(String& userID, String& userDefaultTeamID, Boolean& userIsAdmin, IList1& userTeams, IList1& userRoles, String& userCurrencyID)
in ImplicitSync_Add_In.clsApplication.uhMbpl62bJ(Boolean , WAMain& , String , String , Nullable1 , String , Nullable1 , String& , String )
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N.B. We have suitecrm v7.8.12.
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"It's a very good job. installation is very easy. LDAP intégration ask me questions ( it works) but why insert password for twice(in password and LDAP..." - guens72
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Lion Solution- ymitha
- guens72
- guens72
3 years ago
There is a bug in SuiteCRM related to SAML SSO login. We can send you the fix. Please contact support@implicitweb.com directly.