SuiteCRM Enterprise-Class Outlook Integration

by Implicit Inc.

Implicit FrontEnd provides deep integration with Microsoft Outlook. In addition to full two-way synchronization of Outlook data such as contacts and calendars, it allows you to sync CRM data including accounts, opportunities, quotes etc. so that you can do all your CRM work without leaving Outlook. In addition, FrontEnd allows you to leverage the rich Outlook functionality to provide tools such as manual and automatic email archiving, collaboration and approval, opportunity tracking and more.

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#3935 - Cannot delete meetings in SuiteCRM even if not more existing in Outlook

Closed Bug? created by sguillon Verified Purchase 3 years ago

Hi, After deleting some meeting in Outlook they are still present in SuiteCRM and I cannot delete them, I have the following message : "This meeting originated in another system and was synced to SuiteCRM. To make changes, go to the original meeting within the other system. Changes made in the other system can be synced to this record"

Can you give me the method to delete these meetings

Thanks

  1. Implicit member avatar

    Implicit Inc. Provider

    3 years ago

    Hi,

    This is a known limitation of SuiteCRM. If you created the meetings via the add-in in Outlook, you need to delete these meeting through the add-in as well. SuiteCRM will not allow you to delete them directly on the CRM even if you're the administrator.

    • sguillon member avatar

      sguillon Verified Purchase

      3 years ago

      I understand, but the meeting are not anymore in Outlook. How can I find a way to delete ?

  2. Implicit member avatar

    Implicit Inc. Provider

    3 years ago

    Hi,

    Try modifying the meetings in the CRM and syncing back to Outlook. They should be recreated in Outlook. Then you can delete them in Outlook so they get deleted in both systems. Make sure to check the box to delete meetings in CRM when they are deleted in Outlook.

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  • 7.0.0 to 8.6.1
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