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#116 - Outlook Crashing

Closed Bug? created by jreutter 6 years ago

Since installing the Implicit FrontEnd plug-in, Outlook is crashing 2 to 3 times a day. I have not done a lot of investigation yet, but are there any known issues we should check for?

Thanks.

  1. Implicit member avatar

    Implicit Inc. Provider

    6 years ago

    Hi,

    Can you please send us the trace file. Click on 'View Log' on Options > General tab save the file to a temporary text file and attach it to this case.

    Thanks

    • jreutter member avatar

      jreutter

      5 years ago

      Outlook is still crashing multiple time a day. Attached is copy of the trace file.

    • jreutter member avatar

      jreutter

      5 years ago

      Is there a link to upload an attachment?

  2. Implicit member avatar

    Implicit Inc. Provider

    5 years ago

    Please upload to: https://www.filesanywhere.com/Dropbox/db.aspx?v=8a6c648d5962a0be9c67

    • jreutter member avatar

      jreutter

      5 years ago

      Trace file has been uploaded. Thanks.

  3. Implicit member avatar

    Implicit Inc. Provider

    5 years ago

    Hi,

    We reviewed the trace. We can see that Outlook has been restarted several times over the course of several days (we can see the add-in being re-loaded). In each of these cases, there was no activity related to FrontEnd immediately prior to the Outlook restart. This means that if Outlook crashed, it wasn’t because it was in the middle of any operation or processing related to FrontEnd. There could be different reasons for Outlook crashing. We want to eliminate anything related to FrontEnd. If this is not your experience and you believe that it crashed in the middle of an operation by FrontEnd, can you please describe exactly what you did to cause the crash and provide a log file of that specific incident.

    Thanks,

    Ronnie

    • jreutter member avatar

      jreutter

      5 years ago

      Ronnie - Outlook rarely (if ever) crashed before installing Implicit. Outlook does not crash when the plug-in is disabled. Crashes happen randomly with I attempt actions ranging from entering a search term in the Search Current Mailbox field, sorting by Date or Received From, composing a new email, etc. However, I have several add-ins enabled and will disable all except Implicit and see if it makes a difference.

  4. Implicit member avatar

    Implicit Inc. Provider

    5 years ago

    Yes, please disable all other add-ins and let me know if it still happens.

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