Implicit FrontEnd provides deep integration with Microsoft Outlook. In addition to full two-way synchronization of Outlook data such as contacts and calendars, it allows you to sync CRM data including accounts, opportunities, quotes etc. so that you can do all your CRM work without leaving Outlook. In addition, FrontEnd allows you to leverage the rich Outlook functionality to provide tools such as manual and automatic email archiving, collaboration and approval, opportunity tracking and more.
#1101 - Urgent: Implicit Frontend disappeard after update
Hi
Just installed your update. Once logged in I get the first window (file attached). I tick I agree but the ok button does not work. Then I click cancel, I get the second window (file attached). I click ok. I cannot the sync because the implicit frontend add-on actually disappeared from Outlook. I checked the add-on in the options it is enabled. Please advise.
Regards, Sherif s.roubi@assetreal.net
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6 years ago
When you get the consent dialog, you need to select at least the first two check boxes (consent to use your email address and agree to terms of service). Only then the OK is enabled. If you cancel the add-in will not continue to run.
6 years ago
I know that. However, I cannot see the two check boxes. I can only see one and I cannot even tick it. The file I sent you in the previous message is all I could see. Please advise.
6 years ago
We cannot see any file attached to the case. Can you please send the screenshot to support@implicitweb.com and indicate the case number
6 years ago
6 years ago
The welcome dialog appears to be chopped off, so you can't see the bottom. Please change the resolution of your screen so you can see the whole dialog
6 years ago
yes we know it is but the reason is not screen resolution. I did try all resolutions and nothing work out. Please note that my outlook is 32-bit and my windows is 64-bit. Perhaps it is a compatability issue with the update? I don't know I am guessing because in the past I had similar issues and I was asked to intall another compatable update. Please advice because this is causing major waste of time.
6 years ago
Are you running on surface by any chance?
6 years ago
nope.. I am on Dell XPS13 everything was ok until i installed that update yesterday
6 years ago
can I undo the update for example?
6 years ago
Are you going to help me solve the problem?
6 years ago
Hi, you need to switch to a higher resolution or a bigger screen so that you can see the full dialog and accept the terms of the license.
6 years ago
As I said before I did but it did not work!
6 years ago
Can you provide the previous version? Perhpas I could uninstall the one I have now and re-install the new one?
6 years ago
I reviewed past emails. Apparently the surface fix works for me as well. Can you send me the surface fix? I tried to download it from the link below but the link is not active anymore:
https://www.filesanywhere.com/fs/v.aspx?v=8b726386596670b4aea6
This is the message I got from Ronnie on 14 Jun 2017
Implicit Inc.
After the initial sync, the time frame that you selected under sync configuration for the initial sync settings become disabled since you've already done initial sync. As for the menus, I am guessing you are using a Surface tablet. We have a fix for it. We will send you the new version directly.
Reply
6 years ago
Let us check and we'll get back to you.
6 years ago
any luck?
6 years ago
I checked with our engineering team. They said the Surface fix is already included in this build.