by Implicit Inc.

Implicit FrontEnd provides deep integration with Microsoft Outlook. In addition to full two-way synchronization of Outlook data such as contacts and calendars, it allows you to sync CRM data including accounts, opportunities, quotes etc. so that you can do all your CRM work without leaving Outlook. In addition, FrontEnd allows you to leverage the rich Outlook functionality to provide tools such as manual and automatic email archiving, collaboration and approval, opportunity tracking and more.

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#1101 - Urgent: Implicit Frontend disappeard after update

Closed Bug? created by sroubi 5 years ago

Hi

Just installed your update. Once logged in I get the first window (file attached). I tick I agree but the ok button does not work. Then I click cancel, I get the second window (file attached). I click ok. I cannot the sync because the implicit frontend add-on actually disappeared from Outlook. I checked the add-on in the options it is enabled. Please advise.

Regards, Sherif s.roubi@assetreal.net

  1. Implicit member avatar

    Implicit Inc. Provider

    5 years ago

    When you get the consent dialog, you need to select at least the first two check boxes (consent to use your email address and agree to terms of service). Only then the OK is enabled. If you cancel the add-in will not continue to run.

    • sroubi member avatar

      sroubi

      5 years ago

      I know that. However, I cannot see the two check boxes. I can only see one and I cannot even tick it. The file I sent you in the previous message is all I could see. Please advise.

  2. Implicit member avatar

    Implicit Inc. Provider

    5 years ago

    We cannot see any file attached to the case. Can you please send the screenshot to support@implicitweb.com and indicate the case number

  3. Implicit member avatar

    Implicit Inc. Provider

    5 years ago

    The welcome dialog appears to be chopped off, so you can't see the bottom. Please change the resolution of your screen so you can see the whole dialog

    • sroubi member avatar

      sroubi

      5 years ago

      yes we know it is but the reason is not screen resolution. I did try all resolutions and nothing work out. Please note that my outlook is 32-bit and my windows is 64-bit. Perhaps it is a compatability issue with the update? I don't know I am guessing because in the past I had similar issues and I was asked to intall another compatable update. Please advice because this is causing major waste of time.

  4. Implicit member avatar

    Implicit Inc. Provider

    5 years ago

    Are you running on surface by any chance?

    • sroubi member avatar

      sroubi

      5 years ago

      nope.. I am on Dell XPS13 everything was ok until i installed that update yesterday

    • sroubi member avatar

      sroubi

      5 years ago

      can I undo the update for example?

  5. sroubi member avatar

    sroubi

    5 years ago

    Are you going to help me solve the problem?

  6. Implicit member avatar

    Implicit Inc. Provider

    5 years ago

    Hi, you need to switch to a higher resolution or a bigger screen so that you can see the full dialog and accept the terms of the license.

    • sroubi member avatar

      sroubi

      5 years ago

      As I said before I did but it did not work!

  7. sroubi member avatar

    sroubi

    5 years ago

    Can you provide the previous version? Perhpas I could uninstall the one I have now and re-install the new one?

  8. sroubi member avatar

    sroubi

    5 years ago

    I reviewed past emails. Apparently the surface fix works for me as well. Can you send me the surface fix? I tried to download it from the link below but the link is not active anymore:

    https://www.filesanywhere.com/fs/v.aspx?v=8b726386596670b4aea6

    This is the message I got from Ronnie on 14 Jun 2017

    Implicit Inc.

    After the initial sync, the time frame that you selected under sync configuration for the initial sync settings become disabled since you've already done initial sync. As for the menus, I am guessing you are using a Surface tablet. We have a fix for it. We will send you the new version directly.

    Reply

  9. sroubi member avatar

    sroubi

    5 years ago

    any luck?

    • Implicit member avatar

      Implicit Inc. Provider

      5 years ago

      I checked with our engineering team. They said the Surface fix is already included in this build.

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