SuiteCRM Enterprise-Class Outlook Integration

by Implicit Inc.

Implicit FrontEnd provides deep integration with Microsoft Outlook. In addition to full two-way synchronization of Outlook data such as contacts and calendars, it allows you to sync CRM data including accounts, opportunities, quotes etc. so that you can do all your CRM work without leaving Outlook. In addition, FrontEnd allows you to leverage the rich Outlook functionality to provide tools such as manual and automatic email archiving, collaboration and approval, opportunity tracking and more.

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#224 - history

Closed General Question created by AndyTimmins 7 years ago

Hi I'm trailing this and have installed it. In the history tab of crm it shows all of the emails that we have had with customer but it is not showing up in the Implicit front end, is only shows the email that has come in today, ho do we show previous emails? Am I doing something wrong?

Thanks

  1. Implicit member avatar

    Implicit Inc. Provider

    7 years ago

    Hi Andy,

    The list of emails that show up under FrontEnd are emails that have been archived either manually or automatically via FrontEnd from Outlook to SuiteCRM. Its different than the history list in SuiteCRM as these are actual Outlook emails that you can open and respond to. Only archived emails are shown.

    Thanks,

    Ronnie

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  • Supported Versions
  • 7.0.0 to 8.4.2
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