SuiteCRM Enterprise-Class Outlook Integration

by Implicit Inc.

Implicit FrontEnd provides deep integration with Microsoft Outlook. In addition to full two-way synchronization of Outlook data such as contacts and calendars, it allows you to sync CRM data including accounts, opportunities, quotes etc. so that you can do all your CRM work without leaving Outlook. In addition, FrontEnd allows you to leverage the rich Outlook functionality to provide tools such as manual and automatic email archiving, collaboration and approval, opportunity tracking and more.

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#2117 - Email archiving does not populate To, CC and BBC Fields,Specially for internal users.

Closed Bug? created by darshak 4 years ago

Hi,

When this plugin is to archive email from outlook to Suitecrm, To,CC and BCC fields are not populated for internal users.

OS : Windows 10 Outlook Version:1906 Implicit Front end version:4.2.6 & 4.2.14 both version has same behavior

Regards, Darshak

  1. Implicit member avatar

    Implicit Inc. Provider

    4 years ago

    By design (for security purposes) Internal users are treated differently than contacts as I am sure you saw in the side panel when you select an email from an internal user.

    • darshak member avatar

      darshak

      4 years ago

      Yes I saw that.

      For our Use Case, tracking all internal users who were part of email is as important as tracking contacts.

      Is there any workaround possible to capture them while archiving emails.

  2. darshak member avatar

    darshak

    4 years ago

    Hi,

    Any update on this ?

    Storing Complete list of From,To,CC and BCC including both internal user and external user is extremely critical for our use case.

    If its not possible in standard version , Is there a possibility of customization for the same ?

    Regards, Darshak

  3. Implicit member avatar

    Implicit Inc. Provider

    4 years ago

    Hi,

    No, this functionality is not customizable. Internal users are excluded..

  4. kosovich member avatar

    Steve Kos

    4 years ago

    What exactly is the security concern? Internal users are part of the companies global address list and can easily be interpreted as contacts just not saved in your local outlook.

  5. Implicit member avatar

    Implicit Inc. Provider

    4 years ago

    Hi,

    The concern that some of our customers expressed was that internal email conversations will be accidentally automatically archived to the CRM and become visible to other users in the organization.

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