SuiteCRM Enterprise-Class Outlook Integration

by Implicit Inc.

Implicit FrontEnd provides deep integration with Microsoft Outlook. In addition to full two-way synchronization of Outlook data such as contacts and calendars, it allows you to sync CRM data including accounts, opportunities, quotes etc. so that you can do all your CRM work without leaving Outlook. In addition, FrontEnd allows you to leverage the rich Outlook functionality to provide tools such as manual and automatic email archiving, collaboration and approval, opportunity tracking and more.

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#4529 - Exception in SugarSoapApi::set_entry: System.Web.Services.Protocols.SoapException: Invalid Session ID

Closed Bug? created by Impulso Tecnologico 2 years ago

Hello Team.

We are experiencing problems doing several things with the plugin in Outook. This time, I'm creating an opportunity for an account that already exists.

I paste part of the log content below:

10/22/2022 14:01:20.623 (22236) :- Start GetRelatedIDs: itemID '1e5c508b-b29d-2943-6879-6352ec0331e9'; itemType 'Contact', relatedType 'Opportunity'
10/22/2022 14:01:20.629 (22236) :- End GetRelatedIDs: itemID '1e5c508b-b29d-2943-6879-6352ec0331e9'; itemType 'Contact', relatedType 'Opportunity' - 
10/22/2022 14:01:20.630 (22236) :- FillRelatedItems time: 95
10/22/2022 14:01:20.631 (6928) :- DetailsPane.RefreshDetails.WaitAll.Done
10/22/2022 14:01:50.226 (24772) :- Creating new opportunity on Sugar site
10/22/2022 14:01:50.227 (24772) :- WASyncOutlookToWebOpportunities Start
10/22/2022 14:01:50.230 (24772) :- Begin SugarSoapApi::set_entry; session: '2b249f3905ca3476a9ad3351103b6d17'; module_name: 'Opportunities'
10/22/2022 14:01:50.625 (24772) :- Exception in SugarSoapApi::set_entry: System.Web.Services.Protocols.SoapException: Invalid Session ID
   en System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
   en System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
   en WAAPI.SugarCRM.sugarsoap.Iy7yGeWDtMNrHjZMddT6(Object , Object , Object )
   en WAAPI.SugarCRM.sugarsoap.set_entry(String session, String module_name, name_value[] name_value_list)
   en WAAPI.SugarSoapApi.set_entry(String session, String module_name, name_value[] name_value_list)
   en WAAPI.SugarApi.aQHyDMsAJ5XvyMKkDl2(Object , Object , Object , Object )
   en WAAPI.SugarApi.mpB37xGQAb(String  , name_value[]  )
10/22/2022 14:01:50.727 (24772) :- Begin SugarSoapApi::Login
10/22/2022 14:01:51.306 (24772) :- End SugarSoapApi::Login; sessionID: 'bf81a88809a801bb394cfceb51eacb91'; version: '6.5.25'; flavor: 'CE'; teams: 'False'; securitygroups: 'True'
10/22/2022 14:01:51.307 (24772) :- Begin SugarSoapApi::set_entry; session: 'bf81a88809a801bb394cfceb51eacb91'; module_name: 'Opportunities'
10/22/2022 14:01:51.465 (24772) :- Exception in SugarSoapApi::set_entry: System.Web.Services.Protocols.SoapException: Unknown error in SOAP call: service died unexpectedly
   en System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
   en System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
   en WAAPI.SugarCRM.sugarsoap.Iy7yGeWDtMNrHjZMddT6(Object , Object , Object )
   en WAAPI.SugarCRM.sugarsoap.set_entry(String session, String module_name, name_value[] name_value_list)
   en WAAPI.SugarSoapApi.set_entry(String session, String module_name, name_value[] name_value_list)
   en WAAPI.SugarApi.aQHyDMsAJ5XvyMKkDl2(Object , Object , Object , Object )
   en WAAPI.SugarApi.mpB37xGQAb(String  , name_value[]  )
10/22/2022 14:01:51.566 (24772) :- Begin SugarSoapApi::Login
10/22/2022 14:01:52.151 (24772) :- End SugarSoapApi::Login; sessionID: '879e2793363592031973424606830f5e'; version: '6.5.25'; flavor: 'CE'; teams: 'False'; securitygroups: 'True'
10/22/2022 14:01:52.151 (24772) :- Begin SugarSoapApi::set_entry; session: '879e2793363592031973424606830f5e'; module_name: 'Opportunities'
10/22/2022 14:01:52.319 (24772) :- Exception in SugarSoapApi::set_entry: System.Web.Services.Protocols.SoapException: Unknown error in SOAP call: service died unexpectedly
   en System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
   en System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
   en WAAPI.SugarCRM.sugarsoap.Iy7yGeWDtMNrHjZMddT6(Object , Object , Object )
   en WAAPI.SugarCRM.sugarsoap.set_entry(String session, String module_name, name_value[] name_value_list)
   en WAAPI.SugarSoapApi.set_entry(String session, String module_name, name_value[] name_value_list)
   en WAAPI.SugarApi.aQHyDMsAJ5XvyMKkDl2(Object , Object , Object , Object )
   en WAAPI.SugarApi.mpB37xGQAb(String  , name_value[]  )
10/22/2022 14:01:52.320 (24772) :- WASyncOutlookToWebOpportunities End
10/22/2022 14:01:52.321 (24772) :- Exception in OpportunityForm btnSave_Click: System.Exception: Unknown error in SOAP call: service died unexpectedly
   en ImplicitSync_Add_In.OpportunityForm.zIGb9w3Bbs(Object  , EventArgs  )
10/22/2022 14:02:02.887 (24772) :- Explorer.Activate
10/22/2022 14:02:06.193 (24772) :- Explorer.Activate
10/22/2022 14:02:06.209 (24772) :- Options Click Start
10/22/2022 14:02:06.571 (24772) :- GetUsers() start

  1. Implicit member avatar

    Implicit Inc. Provider

    2 years ago

    Hi,

    This is a server-side error. Please contact SuiteCRM support.

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
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  • 7.0.0 to 8.6.1
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