SuiteCRM Enterprise-Class Outlook Integration

by Implicit Inc.

Implicit FrontEnd provides deep integration with Microsoft Outlook. In addition to full two-way synchronization of Outlook data such as contacts and calendars, it allows you to sync CRM data including accounts, opportunities, quotes etc. so that you can do all your CRM work without leaving Outlook. In addition, FrontEnd allows you to leverage the rich Outlook functionality to provide tools such as manual and automatic email archiving, collaboration and approval, opportunity tracking and more.

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#409 - Connection to CRM url during the initial setup does not work

Closed Bug? created by jvince 7 years ago

Hi,

We tried to connect to our CRM url at the initial setup but it does not work.

P.s. our CRM is behind a VPN. But that should not be a problem to connect.

Kind Regards, John

  1. jvince member avatar

    jvince

    7 years ago

    this was the error Could not connect to CRM. Unable to connect to the remote server

  2. Implicit member avatar

    Implicit Inc. Provider

    7 years ago

    Hi,

    I am assuming that you are connected over the VPN at the time you are trying to connect to the CRM so that should not matter.

    1. What version of SuiteCRM are you connecting to?
    2. Please make sure to specify https or http in the URL.
    3. If the problem persists, send us the log file under C:\Users\\AppData\Roaming\Implicit\Implicit FrontEnd\SyncAddinTrace.txt - please send directly to support@implicitweb.com

    Thanks,

    Ronnie

    • jvince member avatar

      jvince

      7 years ago

      Hi Ronnie,

      1) 7.8.2 2) Yes, it was under http 3) I am using Mac. I will search for this file.

      Kind Regards, John

  3. Implicit member avatar

    Implicit Inc. Provider

    7 years ago

    John,

    You created the case under the Outlook Integration product on the SuiteCRM store so I was assuming you were using Windows. But if you are using the office 365 / Mac add-in then the VPN does matter. Unfortunately, it won’t work in this configuration. Sorry for the confusion.

    Ronnie

  4. jvince member avatar

    jvince

    7 years ago

    Sorry. My bad. I will get the Office 365 version

    Kind Regards, John

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