by Implicit Inc.

Implicit FrontEnd is an Enterprise-Class Outlook integration solution which enables users to do all their CRM work from within Outlook. By offering a truly exceptional depth and breadth of integration with Outlook, Implicit FrontEnd increases productivity and CRM utilization by facilitating data entry as a natural extension of users’ daily use of Outlook.

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#3909 - Creating Case using Implicit Plugin in Outlook

Open General Question created by verra Verified Purchase one month ago

I have plugin installed. I would like to know how I can use open an email and create a case while the body of email becomes case description. Currently, I can copy the content from email and paste it. Is this the only way?

  1. Implicit member avatar

    Implicit Inc. Provider

    one month ago

    Hi,

    Just click the '+' next to Cases in the side panel. It will create a new case with the body of the email in the description field

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
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