Implicit FrontEnd provides deep integration with Microsoft Outlook. In addition to full two-way synchronization of Outlook data such as contacts and calendars, it allows you to sync CRM data including accounts, opportunities, quotes etc. so that you can do all your CRM work without leaving Outlook. In addition, FrontEnd allows you to leverage the rich Outlook functionality to provide tools such as manual and automatic email archiving, collaboration and approval, opportunity tracking and more.
#3780 - Users not able to archive emails
We're still on a trial evaluation. The Implicit plug-in archiving function is working as expected on my system. From the plug-in installed on additional users machines, Outlook shows an email to be archived from their machine, but the archived email does not show in SuiteCRM. The same email archives as expected from my machine. The configurations on each of the machines are identical.
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- guens72
2 years ago
Hi,
Sounds like a permission issue. Can you make sure the other user has access read/write permissions to the SuiteCRM email module and the specific record type he's trying to archive to. If you are still unable to figure it out, please ask him to try archiving and then send us the log file FrontEnd Options > General > View Log file. You can email it to support@implicitweb.com
2 years ago
This was a permission-based issue and was resolved with a settings change.