by Implicit Inc.

Implicit FrontEnd 6 is a collection of CRM productivity tools for Outlook that enables you to do all your CRM work from Outlook. Sync all CRM data including accounts, opportunities, contacts, calendars etc. as well as your custom modules and fields. Use the collaboration and approval tools to capture internal email discussions and approval requests. Leverage the power of Microsoft 365 and Outlook to automate email archiving and mail merge to automate creation and sending of quotes and invoices. Track Opportunities and manage your sales team CRM activities using the Actionable Emails tool.

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#3780 - Users not able to archive emails

Closed Bug? created by jreutter a year ago

We're still on a trial evaluation. The Implicit plug-in archiving function is working as expected on my system. From the plug-in installed on additional users machines, Outlook shows an email to be archived from their machine, but the archived email does not show in SuiteCRM. The same email archives as expected from my machine. The configurations on each of the machines are identical.

  1. Implicit member avatar

    Implicit Inc. Provider

    a year ago

    Hi,

    Sounds like a permission issue. Can you make sure the other user has access read/write permissions to the SuiteCRM email module and the specific record type he's trying to archive to. If you are still unable to figure it out, please ask him to try archiving and then send us the log file FrontEnd Options > General > View Log file. You can email it to support@implicitweb.com

  2. jreutter member avatar

    jreutter

    a year ago

    This was a permission-based issue and was resolved with a settings change.

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