Implicit FrontEnd provides deep integration with Microsoft Outlook. In addition to full two-way synchronization of Outlook data such as contacts and calendars, it allows you to sync CRM data including accounts, opportunities, quotes etc. so that you can do all your CRM work without leaving Outlook. In addition, FrontEnd allows you to leverage the rich Outlook functionality to provide tools such as manual and automatic email archiving, collaboration and approval, opportunity tracking and more.
#2271 - Email is archived multiple time when "Created User" from side panel is used multiple times
Hi,
When email has multiple "unknown contacts" and users are created in CRM using side panel "Create user" functionalities, same email is archived multiple times.
As per user guide, this might be intended behavior, "Upon completing the creation and sync of the account, contact or lead, the selected email will be automatically archived to that record.
But its really creating duplicate emails in system. Is there a possibility not to automatically archive email when contact is created.
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- guens72
- guens72
5 years ago
Hi, When you have an email with multiple 'unknown contacts', you also have a drop-down that allows you to select the email address of the unknown contact and create a record for that contact. In which case a new contact record is created an the email is archived and associated with that contact. If you repeat this operation multiple times, then the email will be archived multiple times. There is no way to avoid that because at the time of creating the contact record and archiving the email to 'unknown contact #1', the other 'unknown contacts' do not yet have their own records yet therefore it's not possible to archive all of them at once. Theses are separate independent actions.