Implicit FrontEnd provides deep integration with Microsoft Outlook. In addition to full two-way synchronization of Outlook data such as contacts and calendars, it allows you to sync CRM data including accounts, opportunities, quotes etc. so that you can do all your CRM work without leaving Outlook. In addition, FrontEnd allows you to leverage the rich Outlook functionality to provide tools such as manual and automatic email archiving, collaboration and approval, opportunity tracking and more.
#251 - Stopped working today without spontaneous reason -
Today the Front End has requested my Licence Key when I launched Outlook although it has been working fine since we bought our annual subscription back in November. I tried to insert the licence key again and it reverts with a "The underlying connection was closed : Could not establish trust relationship for ssl/ TLS..." so I went for a uninstall and install again... Alas no success I still have the same message. I have opened at my firewall in case it was a new feature for my antivirus provider... no luck. Can you please provide directions to fix my issue ? Thanks, Arnaud
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7 years ago
I have to add that the About window the "Licensed to : " and "License Key : " are now blank although my email has not changed
7 years ago
Hi,
It seems that something has changed in your networking environment. Your license is still valid but when the client made an HTTPS call to our licensing portal to validate it, it failed with the SSL error. Can you please try to access https://www.implicitsync.com from your IE browser?
7 years ago
Hi, Many thanks for your prompt reply. Accessing https://www.implicitsync.com works just fine.
7 years ago
Hi, Are we progressing ? In the about section the Licensed to and key are still blank but this morning I get a "The maximum licences count exceeded". Please revert, many thanks
7 years ago
Hi,
If you are getting a "The maximum licenses count exceeded" error that means the SSL issue in your environment has been resolved and you are able now t connect to our licensing server over HTTPS. You are getting this error because you are trying to activate more than one license. Can you please do the following: Go to FrontEnd Options > Advanced and click “Reset Configuration”. It will prompt you to close Outlook and upon restart ask for your license key again. I reset your license count so you should be able to use the same license key again. It will then walk you through the configuration process. This should resolve the issue.
7 years ago
Hi, How do I get into the FrontEnd options in Outlook since it asks me for the licence. I've tried to uninstall/ reinstall alas no luck/ Tried through the Chrome Extension (Uninstall/ Reinstall) no luck/ Manually launching SyncManager in the ProgramFiles Directory : No luck Many thanks,
7 years ago
Please send an email to support@implicitweb.com and I'll have one of our support engineers contact you to take a look