Make life easier by reducing the need to flip between apps. If you are using Outlook Web App, Outlook 2013, or Outlook 2016 connected to Office365 or Exchange Server 2013 then be sure to take advantage of this email and contact synchronization add-on. Smartly links emails to your SuiteCRM records and keeps your contacts in sync.
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| Support Cases | Author | Status | Type |
|---|---|---|---|
| #5549 Connection Failed - I am encountering a Connection Failed Unable to connect to the remote server issue with the error. | Closed | Bug? | |
| #5465 Cannot install app - Following your manual but cannot achieve the Single user installation. Please help. Mark | markklaucke | Closed | Installation |
| #5396 GrinMark manifest - I followed the Multi User Installation Guide: https://store.suitecrm.com/docs/grinmark-outlook-365-a | NLcom SDS | Closed | Installation |
| #5270 Installation - We recently did an upgrade to SuiteCRM. In Admin, GrinMark Synchronizer Add-on. When I clicked on | gbirk1962 | Closed | Installation |
| #5178 Will it work for office exchange and SuiteCRM 8 - Hello Support, Please let me know will work for office exchange and SuiteCRM 8? | amithardiya | Closed | Installation |
| #5070 Not working, where to download new release? - Have SuiteCRM: version 7.13.2, but only have gotten the 4,01 plugin. Might be blind but cannot see a | olekvalheim | Closed | General Question |
| #4891 Unable to connect to exchange over OAuth - Hi After getting the add-in to show up in outlook I have tried to connect to 365 and got the follow | t | Closed | Bug? |
| #4890 Single Sign-on - Does this work with Single Sign-On? It's asking for a user's password but none of our users have | t | Closed | General Question |
| #4847 Documentation not representative of end product - Hi I've just attempted to follow the multi-user documentation. The screenshot provided does not l | t | Closed | Bug? |
| #4846 Documentation not representative of end product - Hi, I've just attempted to follow your instructions for installation. Your documentation states | t | Closed | Bug? |
| #4807 Archive to custom module - The dropdown only shows default SuiteCRM modules, but I want to know if it's possible to archive an | NLcom SDS | Closed | Feature |
| #4772 Product Installation - When I signed up I noticed my order was bundled with the SuiteCRM Outlook Plugin > Is it neces | Destination.AI | Closed | Installation |
| #4704 Not working in Office 365 - This plugin is not working in office 365 | Closed | Installation | |
| #4678 Assign users and press Save does not work for us. - Hi, We do not see this screen https://store.suitecrm.com/assets/img/addonassets/grinmark-outloo | nitinaggarwal | Closed | Feature |
| #4588 Facing issue in addon installation. - Hi I downloaded the trail addon for outlook and when I tried to install its returned a 500 error. | adeelyounas | Closed | Installation |
| #4558 Cannot get Outlook to show Grinmark plugin - Hi, followed Multiuser Install guide. First, discovered your URL http://www.grinmark.com/download/R | info139 | Closed | Installation |
| #4500 GrinMark AddIin Connection Failed - Addin quit working. on all our user licenses. Under settings, when we test Connection for CRM Log | gbirk1962 | Closed | Feature |
| #4386 Connection Failed - Hello, I can not create a connection with my SuiteCRM user. I always get the error: _Fail: xxx@x | NLcom SDS | Closed | Feature |
| #4351 Insufficient license to start synchronization - After installing the add-in (testing the connection in both ways works) i get the error message: "In | Closed | Installation | |
| #4327 Licencing - Hello, I have 1 licence configured for my user. Everithing is good in server configuration. On | Coverguard IT | Closed | Installation |
| #4268 GrinMark SuiteCRM plugin stops processing while loading - When trying to archive an e-mail to SuiteCRM from Office 365 Outlook, the GrinMark pluging stops pro | Closed | Feature | |
| #4129 Error at the moment of install - Hi... I have installed in SuiteCRM Version 7.10.22 The ZIP from: https://gmdownlods.s3.amazo | Etairos Business Solutions | Closed | Installation |
| #4097 Setting - I did not get setting "Activation and Configuration" where I can get it. | hanifm | Closed | Installation |
| #4083 Where do I start to Integrate SuiteCRM8 with in Microsoft 365 Outlook? - Hi team, I have signed up for the GrinMark Outlook 365 and SuiteCRM Integration. My order detail | bernardbailey | Closed | Installation |
| #3971 Outlook nor the plugin are transferring information to to each other - Outlook nor the plugin are transferring information to each other. I have followed the instructions, | richardw | Closed | Feature |
| #3944 TransmitAction Update2 "Calls... - I keep getting errors when using the plugin: ![SuiteCRM Addin Error.jpg](https://store.suitecrm.com | steverichards | Closed | Installation |
| #3483 Connection Failure - Hi, We attempt to connect to both the CRM and to Office 365 and press 'Test Connection' and recei | jonnie00 | Closed | Installation |
| #3482 Key does not exist - Hello, I have just signed up for a trial licence and the key does not work. We have previously u | jonnie00 | Closed | Installation |
| #3400 Connection Failed The request failed. The remote server returned an error: - Hello we have put the needed links in 365 and files in SuiteCRM When on the outlook we see Gr | t | Closed | Installation |
| #3390 task doesn't sink - I've made a simple task on my crm calendar, and then i tried to sink to my outlook. After some time | gianlucavezzoni | Closed | Feature |
| #3386 is the sync automatic? - is the sync with the crm automatic or everytime i have to click the button "sync"? | gianlucavezzoni | Closed | General Question |
| #3382 doesn't work on exchange 2013 - the plugin can't connect to the exchange. when i try to connect on the aws the email input is loc | gianlucavezzoni | Closed | Feature |
| #3294 Settings tab doesn't open - With Outlook 365, when I click on "Settings" in menu, I still have "GrinMark integration for Sugar e | cbertossa | Closed | Feature |
| #3111 Outlook plugin - Validation fails - Hi, I have installed the Outlook plugin version 4.0. After pasting the license key into the confi | fih_le34 | Closed | Installation |
| #2993 Auto archiving emails against opportunities. - I downloaded trial, have a technical question. 1. I want incoming/outgoing emails archived automati | najam50 | Closed | Feature |
| #2906 Key Does not exist - Hi, Was trying to install the single user license. We tried to input the License key provided at C | normanyclam | Closed | Installation |
| #2899 Sync problems over remove meetings - Hi, I installed the plugin on office 365 without problems and i can sync my meetings and task my | Ivan999 | Closed | General Question |
| #2887 Install Problem - Connection Failed - I have: Installed the gmsyncaddon module 1.9.4 to SuiteCRM 7.11.13 / Sugar 6.5.25 Validated licens | taylorlaura947 | Closed | Installation |
| #2710 licens key dont exist - Hi, cant get my trail licens to be validated br Hans | hansjarlo | Closed | Installation |
| #2684 Can´t connect to CRM - Hi there, in our case CRM is secured by two steps of authentifications. Is there any possibility | hannessteim | Closed | General Question |
| #2621 Connection Failed The request failed. The remote server returned an error: (401) Unauthorized. The remote server returned an error: (401) Unauthorized. - hello i am having trouble connecting from outlook to office 365. via the office.com i use my n | tt | Closed | Installation |
| #2573 plugin install - We have five licenses. I have a user that got a new laptop. Where is the link to downlaod the Grin | gbirk1962 | Closed | Installation |
| #2438 Cannot connect to crm - Gives me the below error message when i try to test for connetion to our CRM server. I am able to l | rockyp | Closed | Installation |
| #2325 Outlook plugin not available for shared mailboxes - I can't archive mails that reside in shared mailboxes. After clicking on the plugin logo from a mai | lzandvliet | Closed | General Question |
| #2269 Fail with connection SuiteCRM installation - Hallo, I have the following **Problem:** Outlook 365 WebApp as well as Outlook Desktop: GM <>su | office5 | Closed | Installation |
| #2268 Addon Multiuser Licence do not appear in Outlook365 WebApp or Outlook 2019 - The installation process (multiuser licence, 1st day of trial period) went well until the successful | office5 | Closed | Installation |
| #2184 Technical background information - I’ve got some questions regarding the storing of connection and account details in a Office365 set | lzandvliet | Closed | General Question |
| #2149 No connection possible from Outlook - No connection possible from Outlook 365 | cw1 | Closed | Installation |
| #1936 Windows 10 update incompatibility? - Hello everyone, in my pc (windows10 & outlook365) grinmark only works on a computer with windows | info63 | Closed | Installation |
| #1892 Incorrect date value: '0000-00-00' for column 'birthdate' - When attempting to run the first sync, I get the following error in the suitecrm.log file: MySQL | ismael | Closed | Feature |
| #1719 How does your sync tool work? - Hello, How does the sync work with Office 365? Is my Office 365 & Suite CRM information passed | Dan1 | Closed | General Question |
| #1685 Licensing Error - I have purchased 3 single user licenses that are valid until the end of January 2019 for 3 users in | Cam Russell | Closed | Installation |
| #1667 Connection to suiteCRM fails for suiteCRM version 7.10.11 - I have a demonstration suiteCRM 7.10.11 instance set up using a Turnkey Linux VM. It is fully access | Cam Russell | Closed | Feature |
| #1644 Connection fail to crm - I have strange connection problem. ![Screenshot_1.png](https://store.suitecrm.com/assets/img/supp | GianlucaSedoc | Closed | Installation |
| #1503 I changed my O365 login from an .onmicrosoft.com address to my custom domain - Hi Denis, this is a continuation of when I changed my exchange login email address from glynne@onmic | glynne01 | Closed | Installation |
| #1484 I can not validate my free trial - I sut and paste the license key for my purchase to the Suitecrm Grinmark addon window. Press Valida | Rand | Closed | Installation |
| #1454 i can´t set the conection with my CRM - Hello, i´m trying several times but i could´n. i´m attaching 2 print screens. One, with the outl | saleswarroom | Closed | Installation |
| #1434 Sync error after changing O365 login email address and adding 2FA - Hi Denis I changed my O365 login from an .onmicrosoft.com address to my custom domain. I also tur | glynne01 | Closed | Installation |
| #1404 Synchronization Error - To whom it may concern, Could you please assist with the initial sync from Office 365 portal to S | scottgraham | Closed | Installation |
| #1388 connection failed with ms outlook - i have this error when try to test the connection with outlook: Connection Failed The request fai | robotjefe | Closed | Installation |
| #1330 Does not importing all emails only onebyone - Hello, I am trying to configure your plugin with Suite CRM V 7.10.7. When I clicked on "Suite | itadmin | Closed | Feature |
| #1328 demo key does not valdate - Hi My demo key of b26e3f17c4c25fbfa1d144fd8914b40c does not add any users. | netops1 | Closed | Installation |
| #1248 Sync issues after successful first-time Sync - We are not sure if it is a bug but the first-sync with 12,500 contacts that I have in my Outlook has | AnythingDATA | Closed | Feature |
| #1221 Exchange - CRM connection - Have successfully tested settings between SuiteCRM and Exchange, but get this failure message when t | jamesblack | Closed | Installation |
| #1191 Connection failed - I am trying to connect your module with Microsoft Exchange and Suite CRM Version 7.10.2. Microsof | it7 | Closed | Installation |
| #1132 Error: Key does not exist - I am unable to activate continually receive an error that the Key does not exist. | keithvo | Closed | Installation |
| #1130 App won't download on Office 365 Add-in - Hello I just purchase the multi-version trial and followed your instruction to add the app to my Exc | keithvo | Closed | Installation |
| #1124 Connection Failed - I purchased the Multi User plan for three licenses and followed the guide for the multi user install | gbirk1962 | Closed | Installation |
| #1123 GrinMark Office 365 Plugin for SuiteCRM Connection Fails - Just purchased 3 licenses. Followed instructions for multi user install. I also added the license a | gbirk1962 | Closed | Installation |
| #1103 Can not connect user - Hi! With multi-user account, i cannot connect any of the users. Meeage: failed: username Thanks | kebelcsoda24 | Closed | Installation |
| #1052 connecting to Office 365 and Outlook 2016 - I followed the directions and there is no place to enter an addin URL on my Office 365 the manage a | cketel | Closed | Installation |
| #989 Outlook 2016 windows version plugin - Hi Support, I have subscribed for the multi user version, however the documentati | jeffrayint | Closed | Installation |
| #959 Got 365 Multi User Configured - but will not authenticate against site - My credentials and site are correct. I test thee 365 connection and it is ok. When i test the conn | tcohen | Closed | Installation |
| #958 The key does not work for the trial of Office365 - The provided key fd1d1d635687d4442fa12f0c68f7ee9f does not work for the office 365 on our suitecrm | tcohen | Closed | Installation |
| #935 SuiteCRM - Version 7.7.9 - Hi Team, We have tried to setup Outlook Office 365 credentials in SuitecRM - Version 7.7.9 in ema | devashish.c | Closed | Installation |
| #921 I could not connect my Office 365 Account. - I could not connect my Office 365 Account. | WalterSchaefer | Closed | Installation |
| #895 Severals users on the same company - Hello, How are you today ? I would like ton use your "Official SuiteCRM Outlook Plugin" on the s | Mickey3d | Closed | General Question |
| #838 installation on Outlook 2016 Desktop - I am attempting to download the add-on on my computer and the instructions are all for the office365 | joanstephens | Closed | Installation |
| #836 Not able to install the plugin - I am not able to integrate this plugin with my Suite CRM instance. | srikanthrobbi | Closed | Installation |
| #646 Using this Integration from Outlook install - I have outlook 2013 installed on my pc that is using office 365 mailbox. How do I archive an email o | stephentew | Closed | Installation |
| #645 Addin does not connect after install - I have installed the plugin using the mutliple users guidline and have added myself as a user in sui | stephentew | Closed | Installation |
| #607 GMSyncAddon Module - I did the installation for multiple user. Outlook 365 apps is installed SuiteCRM Module is inst | jptremblay | Closed | Installation |
| #504 Configuration for Office 365 Outlook - Unable to complete. Referred to SuiteCRM install consultant. Unable to complete. Please send instruc | george | Closed | Installation |
| #491 Key in invalid - Hi All, I bought a free trial for 30 days. Now I want entered a key in SuiteCRM, wanted to valid | myroslavashaleva | Closed | Installation |
| #434 email set up - Need assistance with email install. JPGs attached. Thanks. George Alexander george@swpre.com 713.918 | george | Closed | Installation |
| #408 Office API failed to initialize. Contact support@grinmark.com - Dear Support team, After installing the plugin through the url, I then tried to configure the set | jvince | Closed | Installation |
| #401 Outlook for Mac installation steps - The manual only shows installation for Office365 online. But how do I install for Outlook for Mac ve | jvince | Closed | Installation |
| #343 server side sync? - Hello, Is it server side syncronization? I mean, if my desktop outlook is closed for several days | raees | Closed | Feature |
| #250 Plugin not Synching - I am able to install this plug in, nut no good synching. I get this error: ~~~License validation | james | Closed | Installation |
| #238 Free tryal cancelled but we are paying - Goodmorning, we had cancelled free trial before 30days (Free Trial was cancelled 1/13/2017) and rem | PBA | Closed | General Question |
| #186 Can't install the plugin - Hi, i'm trying to upload the plugin but nothing happen after upload..and i cant install. May you | soporte | Closed | Installation |
| #172 Office365 UserName different from Email - Hi to all, in our Office365 configuration we have the username different from the email address. t | PBA | Closed | Installation |
| #120 Windows Outlook Client Add-In - I put this question in the wrong room initially. I'm reposting it in the Installation section where | mikeyoder | Closed | Installation |
| #77 Registred or not ? - I ried to download Yesterday Sept 7th 2016 to download the Trial for SuiteCRM with Outlook (2013) ad | petrovlis | Closed | General Question |
| #75 Error connecting to SuiteCRM - This is the error message: Connection Failed Connection Failed SugarInfo::Connect. AddIn vers | lodevlayen | Closed | Installation |
Cam Russell
