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#645 - Addin does not connect after install
I have installed the plugin using the mutliple users guidline and have added myself as a user in suitecrm. In my office 365 i cannot connect using my username and password. The only thing I can guess is something to do with ldap encryption. Can I get some assistance?
Cam Russell
7 years ago
Hi Stephen,
According to the logs - connection is OK. The problem is that your CRM user does not have Export permission for Meetings module. You need to fix it in SuiteCRM settings.
Regards, Denis
7 years ago
The username in question is a sysadmin and has every right to every module
7 years ago
Hi Stephen,
This standard SOAP call - get_entry_list - returns Access Denied.
Regards, Denis
7 years ago
It works for any user that was created internally, but not users that authenticate through the ldap. The internal user does not sync any meetings, but it can at least connect
7 years ago
Hi Stephen,
The user that is currently configured connects normally, but on get_entry_list receives Access Denied from CRM.
Regards, Denis
7 years ago
So what does that mean? Is there somewhere in the setup that I have missed something?
7 years ago
Hi Stephen,
There are two things to check: - The user must have Export permissions for the Meetings module - The Meetings tab mist be enabled
Even if the user is admin - Export may be turned off by default.
Please check. If you believe that Export is turned on - please send us a screenshot of the settings to support@grinmark.com.
Regards, Denis