• Is this compatible with SuiteCRM 8.7.1?

  Support May 22nd, 2025 @ 7:48 am
  

  Hi Jonathan,

  It seems we won't be able to completely fix support for SuiteCRM 8. Thought we have a module that allows archiving, linking to Contacts,Leads, Accounts, etc. is not working because SuiteCRM 8 broke some old SOAP APIs.

  Regards, Max

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• You are not authorized to view this page. Please contact your system administrator.

  Support May 22nd, 2025 @ 7:45 am
  

  Hi Nic,

  From another case I see you managed to get it working with SuiteCRM 7. I may just confirm here that SuiteCRM 8 is a pain, though we have a special module version for it, it is not fully functional, they broke some old SOAP APIs.

  Regards, Max

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• Unable to get the app to work...

  Support May 22nd, 2025 @ 7:39 am
  

  Hi Nic,

  You may try Trusted IPs https://docs.microsoft.com/en-us/azure/active-directory/authentication/howto-mfa-mfasettings#trusted-ips

  Also you may try to disable MFA for the account on this page (we noticed that after disabling - browser login still requires MFA, but API works, you may test) https://account.activedirectory.windowsazure.com/UserManagement/MultifactorVerification.aspx?BrandContextID=O365

  Regards, Max

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• Error archiving emails

  Support May 8th, 2025 @ 1:47 pm
  

  Could you please share your SuiteCRM version?

  Regards, Max

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• Please cancel our mothly subscription

  Support April 7th, 2025 @ 2:20 pm
  

  Hi Gary,

  I see that your subscription is already cancelled. Thanks for being a customer for a long time. Unfortunately SuiteCRM 8 broke some APIs we rely on and we can not fix it from our end.

  Regards, Max

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• Is this compatible with SuiteCRM 8.7.1?

  Support February 5th, 2025 @ 8:50 am
  

  Thanks for the details. We've managed to reproduce the issue and are working on the fix. It may take a while. I'll keep you posted.

  Regards, Max

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• Is this compatible with SuiteCRM 8.7.1?

  Support February 4th, 2025 @ 10:32 am
  

  I see that you switched from the server-side synchronization to the plugin. So you might need to delete module for the server-side solution and install this one mentioned on multi-user plugin doc page. https://gmdownlods.s3.amazonaws.com/suitecrm/gmsync_latest.zip https://store.suitecrm.com/docs/grinmark-outlook-365-addin-for-suitecrm/multi-user-installation Please let me know if you have issues with this module.

  Regards, Max

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• Connection Failed Error

  Support January 29th, 2025 @ 4:28 pm
  

  Perhaps you need to white list the plugin server IP (cloud.grinmark4u.com): 138.201.9.240

  Regards, Max

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• Is this compatible with SuiteCRM 8.7.1?

  Support January 28th, 2025 @ 1:13 pm
  

  Hi Jonathan,

  Should be. Are you experiencing any connection issues?

  Regards, Max

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• Connection Failed

  Support November 29th, 2024 @ 7:52 am
  

  VPN is not supported.

  Regards, Max

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• Cannot install app

  Support August 30th, 2024 @ 1:03 pm
  

  Hello,

  Please send details and screenshots to support@grinmark4u.com

  Regards, Max

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• GrinMark manifest

  Support July 1st, 2024 @ 12:21 pm
  

  Could you please write an email to support@grinmark4u.com? I'll share detailed step-by-step guide.

  Regards, Max

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• GrinMark manifest

  Support June 27th, 2024 @ 7:04 am
  

  Yes, it may take up-to 72 hours (info from Microsoft). From my experience it is about 24 hours. There is also an option to install the plugin individually for every user, in this case the change is applied instantly. If you are interested in this workaround please write us at support@grinmark4u.com

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• GrinMark manifest

  Support June 26th, 2024 @ 3:30 pm
  

  You may safely delete/remove the old version. All settings will remain.

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• GrinMark manifest

  Support June 26th, 2024 @ 2:18 pm
  

  Also please let us know in case of any issues at support@grinmark4u.com. We see big delays in Microsoft applying changes for custom Admin-managed add-ins. Like customers install the new file but an old version is still loaded. We have a workaround for this.

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• GrinMark manifest

  Support June 26th, 2024 @ 2:15 pm
  

  I just increased the version number in the manifest file. Could you try to redownload and install?

  Regards, Max

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• Not working, where to download new release?

  Support June 20th, 2024 @ 8:14 am
  

  Version of the plugin does not change together with SuiteCRM.

  Regards, Max

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• Installation

  Support March 28th, 2024 @ 7:24 am
  

  Hi Gary,

  Sorry for the delay. Could you please send an email to support@grinmark.com with a screenshot of "you are not authorized to view" message?

  Regards, Max

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• Will it work for office exchange and SuiteCRM 8

  Support January 17th, 2024 @ 7:34 am
  

  Hello,

  Yes, it should work.

  Regards, Max

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• Unable to connect to exchange over OAuth

  Support May 26th, 2023 @ 9:10 am
  

  There are two options to configure

  1. Configure Trusted IP https://docs.microsoft.com/en-us/azure/active-directory/authentication/howto-mfa-mfasettings#trusted-ips IP is 144.76.117.213 (cloud.grinmark.com)
  2. Configure Named Location https://www.theictguy.co.uk/using-conditional-access-to-not-require-mfa-inside-your-trusted-named-locations/ (if Trusted IP won’t work make sure to remove it to use Named Location)

  Regards, Max

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