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Support May 8th, 2025 @ 1:47 pm
Could you please share your SuiteCRM version?
Regards, Max
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Support April 7th, 2025 @ 2:20 pm
Hi Gary,
I see that your subscription is already cancelled. Thanks for being a customer for a long time. Unfortunately SuiteCRM 8 broke some APIs we rely on and we can not fix it from our end.
Regards, Max
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Support February 5th, 2025 @ 8:50 am
Thanks for the details. We've managed to reproduce the issue and are working on the fix. It may take a while. I'll keep you posted.
Regards, Max
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Support February 4th, 2025 @ 10:32 am
I see that you switched from the server-side synchronization to the plugin. So you might need to delete module for the server-side solution and install this one mentioned on multi-user plugin doc page. https://gmdownlods.s3.amazonaws.com/suitecrm/gmsync_latest.zip https://store.suitecrm.com/docs/grinmark-outlook-365-addin-for-suitecrm/multi-user-installation Please let me know if you have issues with this module.
Regards, Max
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Support January 29th, 2025 @ 4:28 pm
Perhaps you need to white list the plugin server IP (cloud.grinmark4u.com): 138.201.9.240
Regards, Max
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Support January 28th, 2025 @ 1:13 pm
Hi Jonathan,
Should be. Are you experiencing any connection issues?
Regards, Max
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Support August 30th, 2024 @ 1:03 pm
Hello,
Please send details and screenshots to support@grinmark4u.com
Regards, Max
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Support July 1st, 2024 @ 12:21 pm
Could you please write an email to support@grinmark4u.com? I'll share detailed step-by-step guide.
Regards, Max
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Support June 27th, 2024 @ 7:04 am
Yes, it may take up-to 72 hours (info from Microsoft). From my experience it is about 24 hours. There is also an option to install the plugin individually for every user, in this case the change is applied instantly. If you are interested in this workaround please write us at support@grinmark4u.com
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Support June 26th, 2024 @ 3:30 pm
You may safely delete/remove the old version. All settings will remain.
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Support June 26th, 2024 @ 2:18 pm
Also please let us know in case of any issues at support@grinmark4u.com. We see big delays in Microsoft applying changes for custom Admin-managed add-ins. Like customers install the new file but an old version is still loaded. We have a workaround for this.
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Support June 26th, 2024 @ 2:15 pm
I just increased the version number in the manifest file. Could you try to redownload and install?
Regards, Max
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Support June 20th, 2024 @ 8:14 am
Version of the plugin does not change together with SuiteCRM.
Regards, Max
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Support March 28th, 2024 @ 7:24 am
Hi Gary,
Sorry for the delay. Could you please send an email to support@grinmark.com with a screenshot of "you are not authorized to view" message?
Regards, Max
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Support May 26th, 2023 @ 9:10 am
There are two options to configure
- Configure Trusted IP https://docs.microsoft.com/en-us/azure/active-directory/authentication/howto-mfa-mfasettings#trusted-ips IP is 144.76.117.213 (cloud.grinmark.com)
- Configure Named Location https://www.theictguy.co.uk/using-conditional-access-to-not-require-mfa-inside-your-trusted-named-locations/ (if Trusted IP won’t work make sure to remove it to use Named Location)
Regards, Max
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Support May 26th, 2023 @ 9:07 am
It is still in same place under Organizations section in Exchange admin. You may try the direct link https://admin.exchange.microsoft.com/#/addins
Regards, Max
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Support May 26th, 2023 @ 9:02 am
There is a remark in the docs: Note: If Manage add-ins section is not available try steps from this page. https://store.suitecrm.com/docs/grinmark-outlook-365-addin-for-suitecrm/installing-office-add-ins-to-your-mailbox
Regards, Max
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