• Cannot install app

  Support August 30th, 2024 @ 1:03 pm
  

  Hello,

  Please send details and screenshots to support@grinmark4u.com

  Regards, Max

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• GrinMark manifest

  Support July 1st, 2024 @ 12:21 pm
  

  Could you please write an email to support@grinmark4u.com? I'll share detailed step-by-step guide.

  Regards, Max

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• GrinMark manifest

  Support June 27th, 2024 @ 7:04 am
  

  Yes, it may take up-to 72 hours (info from Microsoft). From my experience it is about 24 hours. There is also an option to install the plugin individually for every user, in this case the change is applied instantly. If you are interested in this workaround please write us at support@grinmark4u.com

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• GrinMark manifest

  Support June 26th, 2024 @ 3:30 pm
  

  You may safely delete/remove the old version. All settings will remain.

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• GrinMark manifest

  Support June 26th, 2024 @ 2:18 pm
  

  Also please let us know in case of any issues at support@grinmark4u.com. We see big delays in Microsoft applying changes for custom Admin-managed add-ins. Like customers install the new file but an old version is still loaded. We have a workaround for this.

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• GrinMark manifest

  Support June 26th, 2024 @ 2:15 pm
  

  I just increased the version number in the manifest file. Could you try to redownload and install?

  Regards, Max

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• Not working, where to download new release?

  Support June 20th, 2024 @ 8:14 am
  

  Version of the plugin does not change together with SuiteCRM.

  Regards, Max

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• Installation

  Support March 28th, 2024 @ 7:24 am
  

  Hi Gary,

  Sorry for the delay. Could you please send an email to support@grinmark.com with a screenshot of "you are not authorized to view" message?

  Regards, Max

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• Will it work for office exchange and SuiteCRM 8

  Support January 17th, 2024 @ 7:34 am
  

  Hello,

  Yes, it should work.

  Regards, Max

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• Unable to connect to exchange over OAuth

  Support May 26th, 2023 @ 9:10 am
  

  There are two options to configure

  1. Configure Trusted IP https://docs.microsoft.com/en-us/azure/active-directory/authentication/howto-mfa-mfasettings#trusted-ips IP is 144.76.117.213 (cloud.grinmark.com)
  2. Configure Named Location https://www.theictguy.co.uk/using-conditional-access-to-not-require-mfa-inside-your-trusted-named-locations/ (if Trusted IP won’t work make sure to remove it to use Named Location)

  Regards, Max

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• Documentation not representative of end product

  Support May 26th, 2023 @ 9:07 am
  

  It is still in same place under Organizations section in Exchange admin. You may try the direct link https://admin.exchange.microsoft.com/#/addins

  Regards, Max

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• Documentation not representative of end product

  Support May 26th, 2023 @ 9:02 am
  

  There is a remark in the docs: Note: If Manage add-ins section is not available try steps from this page. https://store.suitecrm.com/docs/grinmark-outlook-365-addin-for-suitecrm/installing-office-add-ins-to-your-mailbox

  Regards, Max

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• Single Sign-on

  Support May 26th, 2023 @ 9:00 am
  

  Nope.

  Regards, Max

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• Archive to custom module

  Support April 12th, 2023 @ 8:22 am
  

  On the Settings page of the plugin scroll to the very bottom and find an edit field - Custom Modules. Specify custom modules (comma separated) to make them available for Relate feature on Archiving tab.

  Regards, Max

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• Product Installation

  Support April 12th, 2023 @ 8:18 am
  

  Hi Paul,

  1. The plugin synchronizes all Contacts. You may only choose the direction (E > CRM, CRM > E, E <> CRM)
  2. Only Microsoft Exchange addresses are visible to the plugin. Gmail is not supported.
  3. When a user archives an email with the Plugin and the recipient is missing in CRM then the plugin creates a new lead in CRM and links such an email to this lead. If you will do contact sync before archiving an email - then the email will be linked to the contact.
  4. There is a small possibility that a customization may break something. The only way to find out is to try.

  Regards, Max

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• Product Installation

  Support April 6th, 2023 @ 8:50 am
  

  Hi Paul,

  The plugin can archive to CRM any email from the mailbox of a user. If a user received an email sent to a group address - it is not a problem, as long as the email reaches the Inbox of that user. The number of licenses you need is equal to the number of your power users.

  Regards, Max

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• Product Installation

  Support March 30th, 2023 @ 8:14 am
  

  Hi Paul,

  1. SuiteCRM Outlook Plugin is not a product of GrinMark, so you may remove it.
  2. In the plugin configuration you may select CRM logins to use. https://store.suitecrm.com/docs/grinmark-outlook-365-addin-for-suitecrm/multi-user-installation
  3. Our plugin is compatible with 7.13

  I hope it helps.

  Regards, Max

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• GrinMark AddIin Connection Failed

  Support October 3rd, 2022 @ 3:44 pm
  

  Hi Gary,

  I think the store cuts links and screenshots. Could you please send the info to support@grinmark.com?

  Regards, Max

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• GrinMark AddIin Connection Failed

  Support October 3rd, 2022 @ 8:41 am
  

  Hi Gary,

  All setup looks good. Do you get this on Test Exchange connection?

  The remote server returned an error: (401) Unauthorized

  Regards, Max

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• Licencing

  Support June 29th, 2022 @ 10:14 am
  

  Hi Lionel,

  I think we resolved this by email. Please let us know if the issue still presists.

  Regards, Mac

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