by GrinMark

Make life easier by reducing the need to flip between apps. If you are using Outlook Web App, Outlook 2013, or Outlook 2016 connected to Office365 or Exchange Server 2013 then be sure to take advantage of this email and contact synchronization add-on. Smartly links emails to your SuiteCRM records and keeps your contacts in sync.

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#5605 - Is this compatible with SuiteCRM 8.7.1?

Closed General Question created by jonnie00 4 months ago

Hi,

Please can you confirm that this is compatible with version 8.7.1?

Many thanks,

Jonathan

  1. GrinMark member avatar

    GrinMark Provider

    4 months ago

    Hi Jonathan,

    Should be. Are you experiencing any connection issues?

    Regards, Max

  2. jonnie00 member avatar

    jonnie00

    3 months ago

    Hi Max,

    Apologies for the delay in responding. I'm actually having issues installing the module. Are you able to jump on a call and resolve?

    Many thanks

  3. jonnie00 member avatar

    jonnie00

    3 months ago

    The issue is that the licence will not validate.

  4. GrinMark member avatar

    GrinMark Provider

    3 months ago

    I see that you switched from the server-side synchronization to the plugin. So you might need to delete module for the server-side solution and install this one mentioned on multi-user plugin doc page. https://gmdownlods.s3.amazonaws.com/suitecrm/gmsync_latest.zip https://store.suitecrm.com/docs/grinmark-outlook-365-addin-for-suitecrm/multi-user-installation Please let me know if you have issues with this module.

    Regards, Max

  5. jonnie00 member avatar

    jonnie00

    3 months ago

    Hi Max,

    This is a completely new instance of Suite as we are now running Suite 8.7.1. We did not migrate the old instance so I don't think this is the issue. When you click validate licence, nothing happens.

    Regards,

  6. GrinMark member avatar

    GrinMark Provider

    3 months ago

    Thanks for the details. We've managed to reproduce the issue and are working on the fix. It may take a while. I'll keep you posted.

    Regards, Max

    • jonnie00 member avatar

      jonnie00

      3 months ago

      Thanks Max, I will cancel the subscription until you have a fix.

      Regards,

  7. GrinMark member avatar

    GrinMark Provider

    one week ago

    Hi Jonathan,

    It seems we won't be able to completely fix support for SuiteCRM 8. Thought we have a module that allows archiving, linking to Contacts,Leads, Accounts, etc. is not working because SuiteCRM 8 broke some old SOAP APIs.

    Regards, Max

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