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• Uninstalling sugarchimp - instance not removed

  Support October 17th, 2019 @ 4:11 pm
  

  Hi Jon,

  Unfortunately I had to re-arrange this meeting. I did email but did not get a response. We are going to have to re-arrange. I will use the same calendar link that you sent before to re-arrange. Please do not publish the meeting link here on the forum. Many thanks,

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• Uninstalling sugarchimp - instance not removed

  Support October 14th, 2019 @ 6:59 pm
  

  Hi Heidi,

  I appreciate your reply however I am concerned by your response. As you have not made any enquiry about our installation environment or version I am struggling to understand how you could have even attempted to replicate the issue.

  As you will see from my previous message I have carried out all that you have suggested, checked permissions, re-installed and uninstalled the plugin, and the extensive problems still exist.

  When it is uninstalled there are constantly repeated fatal messages, every minute or so in the log file complaining about being unable to validate the licence and saving an opportunity cuases the system to return a 500 error. This is resolved by re-installing the sugarchimp plugin so at the moment I am stuck with it.

  A sugarchip logic hook remains and I have had it confirmed by another suitecrm developer that this is the reason why our opportunity entries are corrupted, with no created date being entered.

  I am deeply concerned by your code and I request that I have some proper support to identify what it is that your code has done to our instance. There is clearly a bug of some sorts that needs identifying and fixing.

  Is there someone at Fanatical Labs that is able to provide me with some support please?

  I look forward to hearing from you.

  Thank you.

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• Uninstalling sugarchimp - instance not removed

  Support October 12th, 2019 @ 12:06 pm
  

  Thanks for your message Heidi.

  I have re-installed your plugin and checked all the permissions. Whilst it appears to have removed the sugarchimp service unfortunately it hasn't. Since uninstalling it I am unable to create an opportunity at all. On saving the opportunity I receive a 500 error.

  In the log file there significant fatal errors relating to sugarchimp licencing where it is trying to validate the licence, for a plugin that is supposedly uninstalled. Equally the error log is full of sugarchimp errors.

  I need some urgent support with this please. How do I completely uninstall this plugin?

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• Installing and using with Outlook 2013 desktop

  Support March 4th, 2019 @ 4:15 pm
  

  Can I please have some support for this plugin?

  Thanks,

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• Can Sweeter Sync be used for Custom modules?

  Support September 2nd, 2018 @ 8:22 am
  

  Hi,

  Thanks for your info here.

  So, we have a custom module in our suitecrm system called 'Candidates'. Candidates are not users, in effect they are contacts if anything but situated within their own custom module. Each candidate has an email address. The candidate records are not owned by a particular user but any user may communicate with them by email.

  In this scenario, would a user's inbound / outbound mail be synced to the candidate record?

  Many thanks,

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• SMS Integration with SuiteCRM

  March 26th, 2019 @ 9:57 am
  
  After a couple of technical changes needed to our system Mehul solved our problem! Fantastic support from this company, working over the weekend to support us. This is a great addition to our system. Thanks to the team @ Dreamertechs! Highly recommended. View Add-on
  
  

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