jonnie00 - Profile

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Support November 8th, 2021 @ 9:32 pm

Hi @caseylite, Yes, clear the cache folder and rebuild JS language files from the Admin > repair.

Hope this helps.

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Connection Failure

Support March 8th, 2021 @ 9:25 am

Please can I have some support on this connection issue?

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Key does not exist

Support March 5th, 2021 @ 5:57 pm

I have resolved this issue now. Thank you

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Undefined labels

Support November 14th, 2020 @ 5:53 pm

I have managed to resolve this now, please close this case.

Thanks

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Plugin crashing site with Mautic 2.16.3

Support July 17th, 2020 @ 6:05 pm

Hello,

Further to the earlier message, I have completed another fresh Mautic install. The plugin has failed again and here is the entry in the logs straight after installing the Mautic plugin in the Mautic instance 2.1.6.3. The site is now off-line again.

[2020-07-17 19:04:47] mautic.CRITICAL: Uncaught PHP Exception Symfony\Component\Debug\Exception\FatalThrowableError: "Call to a member function getSession() on null" at /[path to mautic]/app/bundles/CoreBundle/EventListener/CoreSubscriber.php line 381 {"exception":"[object] (Symfony\Component\Debug\Exception\FatalThrowableError(code: 0): Call to a member function getSession() on null at /[path to mautic]/app/bundles/CoreBundle/EventListener/CoreSubscriber.php:381)"} []

Please can you advise what the issue is and your solution?

Thanks,

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Plugin crashing site with Mautic 2.16.3

Support July 17th, 2020 @ 9:14 am

Good morning,

Thanks for your reply. In answer to your questions, we are running Suite 7.11.15, on php 7.2. Both Mautic and SuiteCRM on the same server.

However, I think this is irrelevant to the issue at this stage as we are not even getting close to connecting Mautic to SuiteCRM. The suitecrm plugin is installed correctly.

When the mautic plugin is installed on the mautic instance it breaks the whole and delivers the site is offline message.

I am currently having to install Mautic for the fifth time.

Many thanks,

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Uninstalling sugarchimp - instance not removed

Support April 6th, 2020 @ 12:00 pm

@Jon2 - If it is helpful, this issue occurred on both our production server and development server so we know it is not a result of 'a failure to uninstall correctly'. In the end I had to get a SuiteCRM expert to solve it, and remove all of the 'hangover' code left behind. They confirmed that the issues reside with the plugin and there are coding errors. Noting that it brought our entire site down, I would suggest quite substantial ones.

The fact that you are experiencing the same issue would confirm this, but whatever steps you take I would back up several times. We would not recommend this plugin after these issues.

@Fantatical Labs - you need to correct and re-issue this plugin

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Uninstalling sugarchimp - instance not removed

Support October 17th, 2019 @ 4:11 pm

Hi Jon,

Unfortunately I had to re-arrange this meeting. I did email but did not get a response. We are going to have to re-arrange. I will use the same calendar link that you sent before to re-arrange. Please do not publish the meeting link here on the forum. Many thanks,

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Uninstalling sugarchimp - instance not removed

Support October 14th, 2019 @ 6:59 pm

Hi Heidi,

I appreciate your reply however I am concerned by your response. As you have not made any enquiry about our installation environment or version I am struggling to understand how you could have even attempted to replicate the issue.

As you will see from my previous message I have carried out all that you have suggested, checked permissions, re-installed and uninstalled the plugin, and the extensive problems still exist.

When it is uninstalled there are constantly repeated fatal messages, every minute or so in the log file complaining about being unable to validate the licence and saving an opportunity cuases the system to return a 500 error. This is resolved by re-installing the sugarchimp plugin so at the moment I am stuck with it.

A sugarchip logic hook remains and I have had it confirmed by another suitecrm developer that this is the reason why our opportunity entries are corrupted, with no created date being entered.

I am deeply concerned by your code and I request that I have some proper support to identify what it is that your code has done to our instance. There is clearly a bug of some sorts that needs identifying and fixing.

Is there someone at Fanatical Labs that is able to provide me with some support please?

I look forward to hearing from you.

Thank you.

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Uninstalling sugarchimp - instance not removed

Support October 12th, 2019 @ 12:06 pm

Thanks for your message Heidi.

I have re-installed your plugin and checked all the permissions. Whilst it appears to have removed the sugarchimp service unfortunately it hasn't. Since uninstalling it I am unable to create an opportunity at all. On saving the opportunity I receive a 500 error.

In the log file there significant fatal errors relating to sugarchimp licencing where it is trying to validate the licence, for a plugin that is supposedly uninstalled. Equally the error log is full of sugarchimp errors.

I need some urgent support with this please. How do I completely uninstall this plugin?

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Installing and using with Outlook 2013 desktop

Support March 4th, 2019 @ 4:15 pm

Can I please have some support for this plugin?

Thanks,

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Can Sweeter Sync be used for Custom modules?

Support September 2nd, 2018 @ 8:22 am

Hi,

Thanks for your info here.

So, we have a custom module in our suitecrm system called 'Candidates'. Candidates are not users, in effect they are contacts if anything but situated within their own custom module. Each candidate has an email address. The candidate records are not owned by a particular user but any user may communicate with them by email.

In this scenario, would a user's inbound / outbound mail be synced to the candidate record?

Many thanks,

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