Two-Factor Authentication

by Helfertech

Secure your SuiteCRM password and account data by implementing two-factor authentication with Google Authenticator.

Cancel at any time!
Free Trial

#4606 - Can't remove devices once added / system does not remember devices

Closed Bug? created by jonnie00 a year ago

Hello, We are trialing your plugin and I believe there is a bug. Firstly, having added the device, it is not remembered when you next login.

If you wish to remove the device, there is no option to do so.

Please can you adviseremove.png

  1. saeed member avatar

    Helfertech Provider

    a year ago

    Hi Jonathan,

    Can you please make sure cookies are not diabled in browser you are testing this? Could you please also let us know the SuiteCRM version you are using so that we could check on our end?

    For removing device, you need to press ctrl button and click mouse button/cursor on device option i.e. JE DESKTOP.

    Let us know if you any further assistance.

    Thank you.

  2. jonnie00 member avatar

    jonnie00

    a year ago

    Hi, Thanks for your response. We are running version 7.12.7

    Ctrl + Click still does not allow you to remove the device, (there is no cross present, just the nae given to the device.

    I do not have cookies disabled in either google chrome or Edge.

    Please advise. Many thanks

  3. saeed member avatar

    Helfertech Provider

    a year ago

    Hi,

    We verfied the both issues on same SuiteCRM version and they seem working for us. Please see below video for reference.

    https://www.dropbox.com/s/v3d0k9ikwzr4s21/two_factor_authentication.mp4?dl=0

    Can you please share your system details/credentials on info@helfertech.com so that we could investigate for you.

    Looking forward. Than kyou.

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...
  • Supported Versions
  • 7.0.0 to 8.4.2
Read Our Review

Other add-ons of interest

Glances - Integrate SuiteCRM with all your apps

The simplest way to work™. Glances integrates SuiteCRM with all your favorite workplace apps, acting as your go-to hub for real-time customer insights and personal tasks.

Featured
Administration google authenticator 2fa secure SuiteCRM authentication security security login login 2-way 2-way-login Login Authentication authentication two factor auth barcode scan MFA Multi-Factor Authentication 2 factor authenticator 2-step login verification verification Google 2-Step Verification google sign in Registration code 2-step verification verification codes get verification codes QR code setup setup account unique code sync time Scan QR Code protection otp CRM protect secure login prevent device mobile app device enrollment device registration reset device safe unauthorized access enrollment protection from hacker token-based authentication account user password verify validate valid guarded defendant authenticity authenticated authenticates authenticating