Outlook 365 and SuiteCRM Integration

Additional Update:
After some time to get back to us, the vendor has been very helpful and co-operative overall. We have now had some time to use the product and we can report that the add-in actually works great and is really quite useful! I will provide additional feedback from our other beta testers in another week or so.

Update:
The vendor has since responded and fixed the server-side problem with some of our licenses.
Provided that there is support, this is a good product and does what it is intended to do.

Original Feedback:
The first problem was that this product does not support the SSL strong encryption recommendations here:

https://httpd.apache.org/docs/trunk/ssl/ssl_howto.html

Support did not initially answer any of my tickets so I had to troubleshoot this myself and found that I needed to relax the SSLCipherSuite configuration to talk to their cloud server, which is OK, but sub-optimal. In the long run, they will be updating their server, but that may take some time.

After this glitch, we had this add-in working successfully for 8 days and then it would no longer sync and returned an Email stating:

License Not Found
Insufficient license to start synchronization

Testing the license in settings shows that it is valid, and we also had 3 more weeks of free trial time on this license. Turns out it was a server side issue they resolved for us within the week.

1. 

   GrinMark Provider

   5 years ago

   Hi Cam,

   We are sorry for the issues you had. We've indeed were slow to response (New Year chores).

   Regarding your issues: - Support for TLS 1.3 will be added soon - Licensing issue has been resolved - All payments are processed by the store, not by us

   As I see you were not charged any money so far as you are in trial period. If you are not satisfied with the results you can cancel the trial any time. I hope that helps.

   Regards, Max

   • 

     Cam Russell

     5 years ago

     Thank you for getting back to us and fixing the problem.

     Provided that we have support, the product works great and we are otherwise happy with it, but of course that does not mean much if we have an issue that makes it so it doesn't work. We will continue with our trail, and provided that there is support, this is something we will recommend and use in our organization.