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#3294 - Settings tab doesn't open

Closed Feature created by cbertossa 3 years ago

With Outlook 365, when I click on "Settings" in menu, I still have "GrinMark integration for Sugar enables you to...". I'm not able to access to settings.

  1. GrinMark member avatar

    GrinMark Provider

    3 years ago

    Not sure what it is. Looks like a client side issue. Could you try to do this in a Private window of your browser?

    Regards, Max

    • cbertossa member avatar

      cbertossa

      3 years ago

      We tried in a private window, we get the same result. Best regard

  2. GrinMark member avatar

    GrinMark Provider

    3 years ago

    Is there anything in the browser console log? You may find it by clicking F12.

    Regards, Max

  3. cbertossa member avatar

    cbertossa

    3 years ago

    The Content-Security-Policy directive 'prefetch-src' is implemented behind a flag which is currently disabled. The Content-Security-Policy directive 'prefetch-src' is implemented behind a flag which is currently disabled.

  4. GrinMark member avatar

    GrinMark Provider

    3 years ago

    Unfortunately this gives no clue. May be try another type of browser (e.g. Firefox)?

    Regards, Max

  5. cbertossa member avatar

    cbertossa

    3 years ago

    On Firefox, I get more errors in the console:

    Content Security Policy: La source « 'unsafe-inline' » présente dans « script-src » ou « style-src » a été ignorée : « nonce-source » ou « hash-source » spécifié. Content Security Policy: La source « 'unsafe-inline' » présente dans « script-src » ou « style-src » a été ignorée : « nonce-source » ou « hash-source » spécifié. 3 Content Security Policy: La source « 'unsafe-inline' » présente dans « script-src » ou « style-src » a été ignorée : « nonce-source » ou « hash-source » spécifié. Cette page utilise la propriété non standard « zoom ». Envisagez d’utiliser calc() dans les valeurs des propriétés pertinentes ou utilisez « transform » avec « transform-origin: 0 0 ». Office365Main.aspx Erreur d’analyse XML : aucun élément trouvé Emplacement : https://cloud.grinmark.com/aesync365/Office365/Office365Main.aspx?enterprise=true&crm=suite&et= Numéro de ligne 1, Colonne 1 : Office365Main.aspx:1:1 Certains cookies utilisent incorrectement l’attribut recommandé « SameSite » 4 Content Security Policy: La source « 'unsafe-inline' » présente dans « script-src » ou « style-src » a été ignorée : « nonce-source » ou « hash-source » spécifié. Content Security Policy: La source « 'unsafe-inline' » présente dans « script-src » ou « style-src » a été ignorée : « nonce-source » ou « hash-source » spécifié. Cette page utilise la propriété non standard « zoom ». Envisagez d’utiliser calc() dans les valeurs des propriétés pertinentes ou utilisez « transform » avec « transform-origin: 0 0 ». Office365Settings.aspx Certains cookies utilisent incorrectement l’attribut recommandé « SameSite » 2 Erreur d’analyse XML : aucun élément trouvé Emplacement : https://cloud.grinmark.com/aesync365/Office365/Office365Settings.aspx Numéro de ligne 1, Colonne 1 : Office365Settings.aspx:1:1 Uncaught Error: Office.js has not fully loaded. Your app must call "Office.onReady()" as part of it's loading sequence (or set the "Office.initialize" function). If your app has this functionality, try reloading this page

    But, I have the settings form displayed now.. I will try to configure it then going back to chrome to see if we can archive email. Best regard .

  6. cbertossa member avatar

    cbertossa

    3 years ago

    When I test the connection to Office 365, I get the following error:

    Connection Failed

    The request failed. The remote server returned an error: (401) Unauthorized. The remote server returned an error: (401) Unauthorized.

  7. GrinMark member avatar

    GrinMark Provider

    3 years ago

    "Office.js has not fully loaded" means there is a problem on Microsoft side. Usually it just disappears after some time.

    Unauthorized error can be shown when the mailbox name is different from the name detected by the plugin. If you are using other email addresses with the mailbox (except the detected one) please send them to support@grinmark.com and we'll update the settings.

    Btw, what is your Office 365 subscription level? Is it Enterprise or Personal license?

    Regards, Max

  8. cbertossa member avatar

    cbertossa

    3 years ago

    Hello, Our subscription level is Entreprise basic. The email address detected is the one we use to log in O365 (name@mydomain.fr) . But as we didn't update our DNS records to point to O365, the plugin may need to use name@mydomainfr.onmicrosoft.com instead of name@mydomain.fr. Anyway, we plan to update our DNS next week. Then, we'll see if it works. Regards

  9. cbertossa member avatar

    cbertossa

    3 years ago

    Hello, We have finished to update our DNS. Unfortunatly, we still have the same error. Regards,

  10. GrinMark member avatar

    GrinMark Provider

    3 years ago

    We can try to use onmicrosoft email. Please send the address name to support@grinmark.com

    Regards, Max

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