Make life easier by reducing the need to flip between apps. If you are using Outlook Web App, Outlook 2013, or Outlook 2016 connected to Office365 or Exchange Server 2013 then be sure to take advantage of this email and contact synchronization add-on. Smartly links emails to your SuiteCRM records and keeps your contacts in sync.
#408 - Office API failed to initialize. Contact support@grinmark.com
Dear Support team,
After installing the plugin through the url, I then tried to configure the settings in the Settings tab. But it comes with this error "Office API failed to initialize. Contact support@grinmark.com"
Kind Regards, John
Cam Russell
7 years ago
Hello John,
This may be a temporary issue at Microsoft side. General recommendation is to restart browser or Outlook. If you see this message in Outlook then make sure you have latest updates for it installed.
Regards, Denis
7 years ago
Hello Denis,
Thank you for the message. It was a problem with the browser. I switched from Safari to Firefox and I was able to get to the settings. Thank you
7 years ago
Sorry. Now there is another error that comes up when giving my CRM url
Connection Failed SugarInfo::Connect. AddIn version: GM.B.Sugar.Soap.SugarWrapperImplSoap:5.1.1.0 Error initializing connection: Unable to connect to the remote server
7 years ago
Hello John,
Could you sent your Office365 email address to support@grinmark.com? This will help my identify you account and analyze the logs.
Regards, Denis
7 years ago
Sent