Make life easier by reducing the need to flip between apps. If you are using Outlook Web App, Outlook 2013, or Outlook 2016 connected to Office365 or Exchange Server 2013 then be sure to take advantage of this email and contact synchronization add-on. Smartly links emails to your SuiteCRM records and keeps your contacts in sync.
#3400 - Connection Failed The request failed. The remote server returned an error:
Hello
we have put the needed links in 365 and files in SuiteCRM
When on the outlook we see Grinmark
Attempting login
Connection Failed
The request failed. The remote server returned an error:
(401) Unauthorized. The remote server returned an error: (401) Unauthorized.
Can you please support on this?
Is this CRM connection or 365 connection
Thanks again
Cam Russell
3 years ago
Hello T,
The error message is from Office 365 connection. If you have different aliases for this mailbox please send both names to support@grinmark.com and we'll update the email address in the Settings.
Regards, Max
3 years ago
Hello , this is not a closed case? The issue is still continuing after sending you the email alias
3 years ago
Hi T,
Try to enable OAuth https://www.grinmark.com/kb/basic-authentication-and-exchange-online.html Scroll this article to Office 365 Plugin for Sugar/SuiteCRM for instructions.
Regards, Max
3 years ago
We have followed these instructions and we have a new error
The body request must contain the following paremeter 'password'
I have emailed your support with screenshot
3 years ago
Most recent response
Grinmark:
Hi Taufique,
The password field just pretends it is prefilled. Try to enter the password and re-test connection.
My reply We have typed the password in and said connection successful
The. We get this issue screenshot
error message: AADSTS50034: The user account {email hidden} does not exist in the XXX directory. To sign into this application, the account must be added to the directory. Trace ID: XXX
Please can you confirm how to fix this
3 years ago
I reverted the user email address to originally detected. Could you retest connection one more time?
Regards, Max