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#2438 - Cannot connect to crm

Closed Installation created by rockyp 4 years ago

Gives me the below error message when i try to test for connetion to our CRM server. I am able to login normally but cannot through the plugin

Connection Failed

Connection Failed SugarInfo::Connect. AddIn version: GM.B.Sugar.Soap.SugarWrapperImplSoap:5.1.1.0 Connecting to http://crm.hypercorenet.com/ as rockyp@hypercorenetworks.com Error initializing connection: The remote name could not be resolved: 'crm.hypercorenet.com'

  1. GrinMark member avatar

    GrinMark Provider

    4 years ago

    Hi rockyp,

    It looks like crm.hypercorenet.com is not resolved from external network, The plugin runs on our server (cloud.grinmark.com) and needs CRM to be reachable from outside.

    Regards, Max

    • rockyp member avatar

      rockyp

      4 years ago

      thank you! that makes sense then.

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