Make life easier by reducing the need to flip between apps. If you are using Outlook Web App, Outlook 2013, or Outlook 2016 connected to Office365 or Exchange Server 2013 then be sure to take advantage of this email and contact synchronization add-on. Smartly links emails to your SuiteCRM records and keeps your contacts in sync.
#2887 - Install Problem - Connection Failed
I have: Installed the gmsyncaddon module 1.9.4 to SuiteCRM 7.11.13 / Sugar 6.5.25 Validated license key check is OK Added a user to the licensed user's list
When trying to connect from Outlook 365 with the test connection button:
Connection Failed Fail: GMSyncAddon module is not installed in CRM system. To use Multi User edition of the plugin install the module from this location (right click and choose Save Target/Link As... to download):
Cam Russell
3 years ago
Also, I installed the plugin into Outlook 365 Version 4.0.3.0 into my Exchange account. It appears to be working and the Test Connection to outlook in the plugin returns Connection Successful. I am accessing Outlook 365 using Chrome web browser.
3 years ago
Hi Laura,
Could you send your email address (used with the plugin) to support@grinmark.com ? I'll take a look at the configuration.
Regards, Max
3 years ago
Hi Laura,
You need to open /custom/service for access (in Apache). As a result the following URL /custom/service/gmsync/rest.php should work if opened in a browser.
Regards, Max
3 years ago
https_your_server_url/custom/service/gmsync/rest.php
3 years ago
Please clarify "open /custom/service for access (in Apache)" Are you talking about permissions? (Chmod)
I get Internal Server Error when I try to access /custom/service/gmsync/rest.php in a browser.
3 years ago
Yes, it is about permissions. Apache .htaccess
Regards, Max