by GrinMark

Make life easier by reducing the need to flip between apps. If you are using Outlook Web App, Outlook 2013, or Outlook 2016 connected to Office365 or Exchange Server 2013 then be sure to take advantage of this email and contact synchronization add-on. Smartly links emails to your SuiteCRM records and keeps your contacts in sync.

Cancel at any time!
Free Trial

#2269 - Fail with connection SuiteCRM installation

Closed Installation created by office5 4 years ago

Hallo, I have the following Problem: Outlook 365 WebApp as well as Outlook Desktop: GM <>suitecrm - Addon cannot connect to https://domain-changed/crm, but connects without problems to Office365

Error-Message trying "test-connection": Connection Failed Fail: "UserID changed" GMSyncAddon module is not installed in CRM system. To use Multi User edition of the plugin install the module from this location (right click and choose Save Target/Link As... to download): https://gmdownlods.s3.amazonaws.com/suitecrm/gmsync_latest.zip

Installation: Office 365 Business Outlook Version 1908 GinMark Office 365 Plugin for SuiteCRM Version 1.9.4 - downloaded from here: https://gmdownlods.s3.amazonaws.com/suitecrm/gmsync_latest.zip SuiteCRM Version 7.11.6

  1. GrinMark member avatar

    GrinMark Provider

    4 years ago

    Hi office5,

    The module exposes REST interface for the plugin. But the entry point is not accessible.

    Forbidden You don't have permission to access /crm/custom/service/gmsync/rest.php on this server. Server unable to read htaccess file, denying access to be safe

    To make it working you need to adjust pemissions.

    Regards, Max

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...
  • "Additional Update: After some time to get back to us, the vendor has been very helpful and co-operative overall. We have now had some time to use the ..." - Cam Russell

    Read More Reviews